Kimpton Las Mercedes by IHG, Santo Domingo
+3 Hotel rooms
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Description
Experience the exquisite charm of Kimpton Las Mercedes by IHG, nestled in the heart of Santo Domingo's historic Zona Colonial.
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Terms
Location
Santo DomingoReviews
What guests liked
- Excellent service
- Beautiful location
- Clean and modern rooms
- Great food options
What could be better
- Loud music at night
- Intrusive questions from staff
- Cleanliness 9,4
- Service 9,9
- Location 9,4
- Room Quality 9,4
- Amenities 8,9
- Value for Money 8,9
- Food and Beverage 9,4
- Overall Experience 9,8
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Rancel
+ Awesome Experience! We loved everything. If you are looking for a Luxury experience, this is the right place to go.
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Taylor
+ amazing place
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Sandra
+ Very nice hotel and friendly staff. Sometimes it was a little bit loud in the room.
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Melissa
+ We were extremely disappointed with our stay at Kimpton Las Mercedes. The hotel is advertised as luxury, but the surrounding area felt unsafe and nothing like the photos, more like a rundown neighborhood. Our room was much smaller than described and located right across from the elevator, making it very noisy with no privacy. The view from both the room and pool area was of deteriorated buildings, not the city view shown online. Customer service was also not up to par. We checked out after one night even though we had planned to stay longer. This property is misleading and not worth the price.
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Brenda
+ What a beautiful place in the heart of the colonial area. The staff is super friendly and welcome you with joy The rooms are very nice, clean and modern with a touch of nature everywhere I love this place
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Adieurys
+ Excellent service, nice space. The breakfast was great as well!
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Adriana
+ The hotel is beautiful, the rooms are clean and modern, and most of the staff were warm and attentive. Unfortunately, my experience took a turn on the final morning during breakfast. My mother and I were approached by not one but two managers who asked a series of intrusive personal questions — including where we’re from, what we do for work, why we’re visiting, and when we’re leaving. One even asked for our room number. Meanwhile, we noticed other guests around us were simply told to “enjoy their meal” with no such interrogation. As a Dominican-Bermudian woman celebrating obtaining my Dominican citizenship and first property purchase, this treatment felt deeply discriminatory and out of place in a luxury setting. I left feeling uncomfortable and unwelcome — a stark contrast to how we felt during the rest of our stay. This experience sadly overshadowed what could have been a glowing recommendation. I hope the hotel takes steps to ensure all guests are treated with equal respect a…
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Agustin
+ nothing around
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Johnny
+ The place is just amazing, the service is fantastic! Staff are great, rooms are fantastic.
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Alex
+ Nothing! Everything was excellent!
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Jose
+ Amazing property, beautiful experience. Highly recommend
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Michelle
+ Unos de los mejores servicio al cliente , El personal muy amable y simpáticos
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Cristian
+ Todo hermoso , limpio , seguro , totalmente 1-A
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Margaret
+ The property is absolutely gorgeous, you feel like you’re apart of nature when you’re in the lobby. The rooms were very clean and modern. The staff is extremely attentive.
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Andrea
+ The only issue was the loud music at night and early in the morning. Our room was on the third floor near the pool. Next time, I'll request a quieter area of the hotel. Additionally, if there is a wedding, be prepared for strong bass vibrations, as there are no quiet hours.
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Catherine
+ My stay at the Kimpton was wonderful. The staff was friendly and very helpful. The property is really beautiful and located in a perfect area. I really enjoyed the dining options and pool area. My room was spectacular although the view from the balcony wasn’t great. I would definitely recommend this hotel.
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Yahaira
+ beautiful place!
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Rafael
+ The property is gorgeous. Service is outstanding: Staff is warm and friendly and will go out of their way to make you feel comfortable. I was here for a business trip (business hotels in the business sector of town are boring); The staff quickly noticed, made a meeting room available, and pointed to where I could get coffee, etc. The hotel is in the middle of the "old (colonial) part of town" which is undergoing an "upgrade," and becoming the "cool" part of town. (at night the property is very quiet - no street noise). It's a walkable, touristy area at night, full of restaurants and bars, but I also learned from my business relationships that a number of wealthy locals are buying properties close by and making homes, modernizing old colonial structures.
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Diana
+ Excellent and relaxing hotel thank you!
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samuel
+ Best service, food excellent, the hotel takes care about every single detail is just perfect, beautiful place, beautiful the colonial area, pool is beautiful, Excellent service from Somellier Marcos, very professional.
These are the 20 most recent reviews of 84 this hotel has.
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