Hotel Riu Palace Macao - Adults Only - All Inclusive, Punta Cana
+3 Hotel rooms
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Description
Spa and Recreational Amenities
Indulge in massages, body treatments, and facials at the spa. Enjoy 2 outdoor swimming pools, a nightclub, and a complimentary water park for endless entertainment.
Dining and Drinking Options
Satisfy your cravings at one of the 6 restaurants or grab snacks at the cafe. Unwind with a drink from the swim-up bar or one of the 7 bars/lounges available on-site.
Convenient Facilities and Services
Benefit from amenities like a computer station, dry cleaning services, and a 24-hour front desk. Free self-parking makes your stay hassle-free.
Pamper yourself at Hotel Riu Palace Macao - Adults Only - All Inclusive and enjoy the ultimate relaxation and entertainment experience. Book your stay now to experience luxury in Punta Cana!
Fitness facilities, ATM/banking, Gift shops or newsstand, Shopping on site, Golfing nearby, Television in common areas, Nightclub, Multilingual staff, Porter/bellhop, Full-service spa, Wedding services, Pool umbrellas, Grocery/convenience store, Tours/ticket assistance, Waterslide, Snack bar/deli, Access to nearby outdoor pool, Scuba diving on site, Snorkeling on site, Volleyball on site, Free self parking, Computer station, Free water park access, Beach sun loungers, Pool sun loungers, Beach towels, Beach volleyball on site, Housekeeping on request, Eco-friendly toiletries, LED light bulbs, Recycling, Grey water recycling system, Change of towels (on request), Vegetarian breakfast available, Rooftop garden, Humane animal treatment, Locally-owned & organized tours & activities, Showcase for local artists, Guest education on local ecosystems and culture, Energy-saving switches
Updated:
Location
Playa Arena GordaReviews
What guests liked
- Beautiful beach location
- Fantastic Elite restaurant and bartender
What could be better
- Filthy property
- Poor service at front desk
- Maintenance issues in room
- Cleanliness 5,8
- Service 9,3
- Location 10,0
- Room Quality 8,3
- Amenities 10,0
- Value for Money 6,8
- Food and Beverage 7,8
- Overall Experience 9,3
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K1573STconniek
NOT A 5 STAR HOTEL (needs updates) + It’s definitely not a five star hotel let me start with a pool area. The swim up pool bar was dirty with pee people don’t get out and go to the bathroom I was in that pool one day and it was so bad other pools were ok the entertainment team were very rude and disrespectful they had a coconut feast on the beach my girl friend and I went to get a coconut we were told to come back at 4:00 we looked at the time it was 3:50 we walked away and came back and they kept telling us not yet mean while they were giving coconuts to employees at the hotel, and we saw some of the entertainment team, giving them to other people, and they refuse to give us two coconuts-we were very upset. We did not end up getting any coconuts.definitely the entertainment team were terrible!!!! I have never experienced that I have stayed at many RIUS and that was the worst! Beach was beautiful the only issue is they had no umbrellas so if you needed shade that was a problem they di…
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sarahdevenish
Excellent service, food, location, staff and amenities. + Our eleventh stay at the palace Macao. ALL the staff make this hotel so special. We have known a lot of the staff since our first stay and it is great to see them still at this hotel, working their way up the ladder. The food is fabulous. The beach area is lovely. The two swim pools are great. The swim up bar is not a swim up but more of a party pool. The swim up rooms seem to be marketed to USA and possibly CANADA but not the UK. Not missing much. Wouldn’t pay the extra for them or the elite element. Not needed in our opinion. Drinks are good. Top shelf readily served. Entertainment this year was not that good. We went to the Bambu next door and their entertainment was better. We completely relax when we are here and are so grateful for the hard work that is put in to enable us to do this. With the weather in the UK being so bad since we returned, if I had been retired we would have booked to go straight back!! Thank you e…
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Holiday2018
Happy place + Third stay in two years at this hotel. We visited many Riu's but this one is our favorite. Location is amazing directly on the beach, proporty not to big and the other riu hotels are walking distance. The food is good, buffet for every meal and the a la carte restaurants in the evening also really good ( it would be nice if they changed the menu's maybe twice a year ) drinks are good but the best thing at this hotel and a reason why we are coming back is the staff. We want to thank all of them to make our vacation amazing every time again. We didn't remember all the names but special thanks to: Wilfredo at reception, Adonis from the coffee shop, Pablo, Wilton and Jose from the pool bar, Alojandri from the cubano bar, Jose Juan and Alexander from the buffet/Italian and Luis at the beach! See you next time!
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M332QVdaniels
Beautiful hotel with an amazing food + Room Upon entering the room, the first thing we noticed was a strong, musty smell. The room appeared unclean, the bathroom sink had a large crack, and the view was very disappointing — it overlooked the back of the hotel and directly faced rooms from the neighbouring property. We returned to reception and paid for an upgrade. The new suite’s highlight was undoubtedly the stunning sea view from the generous balcony — absolutely worth it. Food & Restaurants There are five different restaurants (including the Elite Club restaurant), all offering delicious food. However, the buffet truly stood out. The variety was incredible — I have never seen lobster and caviar offered at a buffet before. Elite Club guests also have access to a separate breakfast menu. On our first occasion ordering from the Elite Club breakfast menu, the food was beautifully presented and tasted excellent, just like in the pictures. However, on a second visit, we waited 45 m…
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K5744YUmiken
Great But... + Great Experience But not Excellent. Minor tweaks would make it stellar. #1 Handicap Assability is poor. We were there with a friend in a wheelchair. They had no Handicap rooms available. Cobblestone trails make it hard to push. Also no handicap access to the beach. It would be nice if RIU would build beach platforms for wheel chairs. Right on the sand. With enough room for 6 wheel chairs and chairs for their partners. The food was excellent, along with the rooms and service. Entertainment was also Great. We stayed in an Elite room with a pool which is worth the upgrade. The gift was sub par, cheap cup, a bag and a $5 bottle of sparkling wine. The appetizers in the Elite restaurant were terrible however, the surf and turf was superb. #2 Laundry, 48 hour turnaround. The property could put a laundry room in with 10 machines $5 / load and make a fortune. That would allow guest to wash at their leisure. Keep it open 24/7. Most guest stay a week and don't need laundry serv…
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jimrad121
High hopes from prior reviews.... Unfortunately not that high... + This was my 3rd try at Punta Cana and although the best of them, came away fairly disappointed. Since booking several months prior, I watched and/or read just about every review, so had really high hopes. Booked Sunwing which became WestJet flight and was fine. Plane seating a little tight but I survived. PUJ airport ok but a little confusing finding the correct transportation, but again I survived. Close to 5 pm on Sunday arriving at resort, check in with Rodrigo was excellent however at 5pm, our room not ready??? Came back about 5:30 and it was. Grounds, room, pool, beach all very nice and well maintained. 1 problem, in room safe locked on arrival, so I couldn't use it. Reported it to front desk 3 times, and on RIU app 5 times over 3 days and only by dumb luck of me trying different codes every day, it opened on Tuesday!! Nobody from the resort ever came. At least I could use it now. Reviews talked of ple…
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lorraineck
Excellent staff and service + Beautiful hotel, good food and excellent service. The hotel was well maintained and rooms well serviced. The evening entertainment was good on the whole, daytime could be a little loud. The negatives were that we had a huge shower cubicle in our room but the ceiling shower did not work and the wall shower was extremely poor - you had to hug the wall to get wet. The pigeons on the balcony were annoying as they were noisy and dirty. The room was noisy at night so an early night was out of order! I think the biggest negative was the noise - there were so many noisy American and Canadian guests that just liked to shout all the time and never left the pool with the swim up bar!
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tennia10
Black Mold Nightmare + Unfortunately, the room assigned to us has *visible black mold and a strong odor*, creating a clear health concern and an environment that is not acceptable for any guest, particularly within a premium room category. This issue was reported to resort management this evening. While the team has agreed to move us tomorrow, we were informed that no alternative room was available tonight, which means we are expected to *spend the night in a room with visible mold present*. Additionally, the room location and view are among the least desirable on the property, which is inconsistent with the premium Elite Club experience we specifically paid for. When we raised these concerns, the only gesture offered was *room decorations*, which unfortunately does not appropriately address a health and safety concern of this nature.
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loobie21
Amazing, relaxing stay. Didn't want to leave! + We ended up at this hotel after another trip was cancelled (due to the war in the middle east). So this was very last minute (we booked 2 days before!) and as a result, hadn't had chance to do much prior research. I wanted somewhere warm and relaxing for my 40th birthday and somewhere I could switch off. I'm pleased to say it was the exact holiday I needed and although unplanned, I loved every minute. We are already looking at coming back next year :) I'll go through each part below. Location Amazing location on a stunning beach. I'd say the beach was my favourite part. Although it's very windy which means you can't always swim in the sea/snorkel etc as the sea is quite rough. The wind is nice though as it keeps the heat bearable. The hotel has a private part to the beach which is set back from the main beach, meaning you don't get pestered by sellers etc and it's quiter (the main beach is quite busy). You also get the bar staff comi…
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F3334KHkristinel
Loyal RIU Guests Extremely Disappointed with this Punta Cana Property + Our recent stay at this RIU property in Punta Cana was unfortunately one of the most disappointing experiences we've had with the brand, which is especially frustrating given that we are loyal RIU guests who have stayed at their resorts more than 10 times around the world. We paid for Elite Club Oceanfront upgrade, expecting an elevated experience. Upon arrival, we accidentally checked in at the regular desk because the Elite Club chick-in signage was not clear. We were initially given a very small room with 2 double beds which was not what we booked. At the very least we expected a King bed and an oceanfront view, as that is what we paid for. After going back to the front desk and expressing our concerns, the staff did correct the situation and moved us to a swim-out room. While this was appreciated, it still did not include the ocean view we paid for. Housekeeping throughout the week was inconsistent. …
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D8483ZZlindal
A beautiful hotel and location. + A beautiful clean hotel with lovely grounds.First room did not have the view we paid for so moved into a fantastic room the next day with an amazing balcony. Restaurants are all great mostly open air but under cover including the buffet which looks onto the lovely gardens.The breakfast is huge and varied.The staff in all areas are fab. Pools are nice but the swim up pool is mobbed all day and not for us.The beach is in front of the hotel and is stunning. The entertainment is a bit dire except for the Michael Jackson show which was brilliant.A lot of people were dancing but a few were a bit drunk which is typical of all inclusive.A lot of very loud Americans including a crowd of middle aged woman in the Asian restaurant who stuck the chopsticks up their noses pretending to be walrus and chasing the waiters.Totally ruined the ambience. You can use the other TUI hotels during the day but not for dinner.Not many shops about.Very big waves for swimming and…
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louise-guyg
Nice & relaxing resort (Adult only) + We visited the Riu Palace Macao complex (adults only) for two weeks (starting end of February, 2026). This resort was completely renovated in the summer of 2023. Our room was located on the 3rd floor. We had two beds which we found comfortable. There is a fan above the beds which we appreciated. The air conditioning worked very well. The curtains of the patio door are opaque. On our balcony there were two adjustable chairs, a small table and a dryer rack affixed to the wall. The balconies all have a cement wall (approx. 6.5 feet) that give you privacy with your neighbors. Our room service was excellent. We had our small refrigerator stocked daily with water, beers and a variety of soft drinks. There are also 4 bottles of alcoholic drinks with a serving size dispenser (Gin, Vodka, Rum, Whiskey). In the bathroom there are two sinks and a large walk-in shower (shower massage removable & head or rain forest). In the wardrobe you have several hangers (…
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peter_burt101
Generally good with a few issues + This was the third time i have visited the hotel, the last being ten years ago. I knew there had been a large refurb so I gave it anther visit. I was interested in the Elite Club, as it was my honeymoon, but although I was given the prices of the varius upgrades before arrival I was told that you could not book in advance. So when I got there I enquired to be told there was no availability. and that it was very expensive?? Perhaps i wasn't dressed appropriately?? A further enquiry for upgrade was made two days after and again no availability. During the stay though it was obvious that clients were moving into the Elite Club accomadation. I suggested to the management that these upgrades were saved for their USA friends but this was disputed. I disagree. The elite club is very expensive and the extra facilities only involve a seperate lounge and dining area, and another segrated area in the buffet for breakfast . Booking for meals at the A La Carte r…
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Dann_yell86
Exceptional Stay at RIU Palace Macao + Exceptional Stay at RIU Palace Macao. The Staff Made It Unforgettable We just returned from an amazing vacation at RIU Palace Macao, and it was truly one of the best resort experiences we’ve had. The first thing we noticed was the cleanliness of the entire resort. Our room was spotless, the grounds were beautifully maintained, and every restaurant and common area was kept extremely clean. Our room and view were incredible, and the food throughout the resort was fantastic. There were so many great options, and everything we tried was delicious. However, what really made our stay special was the staff. They went above and beyond every single day to make us feel welcome. From remembering our drinks and favorite foods to greeting us with smiles and high-fives, they truly made us feel like we were at home rather than just guests at a resort. We would especially like to recognize some outstanding staff members who made our trip unforgettable: • Jhon Ke…
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508stacym
Could Be Better + We stayed here in March as a couple for ten nights. Overall while there is much to like about RIU Palace Macao there are areas for improvement. We found check-in very straightforward, though doing this in advance through the RIU app helps. The app also provides useful information about the resort including restaurant menus and amenities. With the check-in comes a welcome drink and a brief tour of the place by way of a map. The rooms are nice, though as many others have commented we did find the smell musty on arrival. We found that switching off the air-con, opening the patio doors and just having the fan running helped. It’s also a lottery as to whether you’ll get a king bed or two doubles. We ended up with double beds. Great for larger groups, not so much for couples. Rooms are well equipped. There’s branded optics with a mix of spirits, a fridge stocked daily with beers, water and soft drinks, then also a safe, iron and a coffee maker. No kettle though or tea i…
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Ireney03
Beautiful stay + Where to start 🥲 this vacation was THE BEST. We have been on around 40 all inclusive and this one was outstanding. For some reason we got it VERY cheap, like $1100 each from Ottawa ON. Seems like it’s around $5000 each now. I have no idea why we got it so low. Travelled with my husband and 2 sisters. The resort was nearly empty. It was so peaceful and quiet. The beach is stunning. The food was like eating at a restaurant at home, everything was delicious and hot, not like usual all inclusive food. We tried to extend by a week while we were there we didn’t want to go home. The beach was stunning! Pure soft sand and blue water. Not a single complaint from us about this stay! We’ve tried to book again multiple times but it’s been 4-5X as expensive as before haha. The drinks are delicious (we had alcohol free cocktails) coffee is delicious , the rooms were amazing. We had an ocean view suit and my sisters across the hall. Eveueybinf was fantastic . You will not be dis…
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B9211QWpedrol
My lucky spot in paradise! + I absolutely loved the decor and the vibe of this casino. It’s very beautiful. I had the luckiest night ever, hitting a Jackpot on a slot machine and having a great run at the sicbo game. If you're staying at the resort, you have to spend an evening here. You might be the next big winner!
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jamiecS9418IW
Nice place- little dull + RUI Palace Macao Pros and Cons PROS very very clean rooms are nice and updated staff is very friendly buffet has alot to choose from drinks in the Elite bar are good beach is nice Had no issues getting a seat by the pool CONS for much older people no music by the pool very dull- not much to do the pool in the room is not a good upgrade the restaurant food is not good- none of them beach is dirty- needs a trash pick up Elite membership does not have alot of perks drinks are weak even if you tip
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PaulnSueW
Just a week here after our cruise + Once again, no problems checking-in and we got a free room upgrade, thanks guy's! Although we were only here for a week on this occasion, we found that the staff are all again very good, however special mentions to the pool bar guyJose, Nolis in the restaurant and the entertainment team, in particular Idaury, Karla, Willy and George 1. Thank you guy's and all being well we will see you later this year.
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PittsburghMeatball
Don't pass this one by. Outstanding. + This is a great property. And we have stayed at many others. Staff is very friendly. Food is very good everywhere. Very clean. The entertainment is great. Rooms are well appointed. There is a loud side of property. We were on the quiet side and glad of it. Casino is small and kind of dark. Didn't spend much time there. Spa was fantastic. Beautiful beach. We booked Elite and very much enjoyed the amenities. We will return.
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