Four Points by Sheraton Balikpapan, Balikpapan
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Deskripsi
Luxurious Accommodation with Premium Amenities
Unwind and Stay Active
Indulge in the outdoor swimming pool, fitness centre, and free bike rentals at Four Points by Sheraton Balikpapan. Whether you prefer a leisurely swim or an energizing workout, our facilities cater to all your needs.
Culinary Delights and Exceptional Service
Enjoy a diverse culinary experience with buffet breakfast and a restaurant offering American, Indonesian, and Asian cuisine. Our dedicated staff, fluent in English and Indonesian, are available 24/7 to ensure your stay is comfortable and memorable.
Book now at Four Points by Sheraton Balikpapan to experience a perfect blend of luxury, convenience, and top-notch service.
Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning, Fitness center, Swimming pool, 24-hour front desk, Restaurant, Room service, Terrace, BBQ facilities, Lift / Elevator, Laundry, Luggage storage, Airport shuttle, Safety deposit box, Bar, Fax/photocopying, Soundproof rooms, Facilities for disabled guests, Ironing service, Meeting/banquet facilities, Dry cleaning, Breakfast in the room, Packed lunches, Private parking, Outdoor pool, Daily housekeeping, Designated smoking area, Accessible parking, Board games/puzzles, Parking garage, Concierge service, Wheelchair accessible, Kid meals, Indoor play area, Pool bar
Diperbarui:
Istilah
Lokasi
Jalan Pelita No.19Ulasan
Apa yang disukai tamu
- Excellent service
- Spacious and clean rooms
- Great amenities for families
Apa yang bisa lebih baik
- Issues with water cleanliness
- Food could cater more to diverse dietary preferences
- Kebersihan 7,9
- Layanan 9,9
- Lokasi 10,0
- Kualitas Kamar 9,9
- Fasilitas 9,9
- Nilai untuk Uang 9,9
- Makanan dan Minuman 9,4
- Pengalaman Keseluruhan 10,0
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Relax49316970053
Warm hospitality :) + Excellent service, great facilities, delcious food, and a weel equipped gym facility. Thank you for the complimentary upgrade and warm hospitality :)
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everst_drg
Satisfying Experience + Overall, the service was quite satisfactory. The FO team handled Check In nicely and assisted me in preparing an early breakfast on June 14, 2026 because my flight was really early, however I'm sorry because I forget his name. The breakfast on June 13, 2026 was of decent quality, but it was not properly refilled. Several buffet menus were empty. Then the condiments were placed fairly far away. Buffer food was on the right, while condiments such sambal were placed on a station between the fruit and snack chillers and the omelette station (far left).
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Mobile32375700117
Great Hotel in Balikpapan + Great stay at Four Points. Clean, comfortable room, friendly staff, and fast check-in. Perfect for business trips - reliable WiFi, good bed, and no surprises. Would stay again." Four Points delivered exactly what I needed. Room was spotless and quiet, bed was comfortable after long days, and WiFi handled video calls without issues. Staff were professional and the location made commuting easy. It’s a no-frills Marriott property that focuses on the essentials done right. Solid value for the price." Really enjoyed my stay at Four Points. The room was clean, bed was super comfy, and staff made check-in quick. Breakfast was simple but good. Felt like a reliable, stress-free place to crash after work. Recommend if you just want things to work.
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Go20787775912
A Wonderful Stay with Amazing Staff + I had a wonderful stay at this hotel and was truly impressed by the exceptional level of service provided by the staff. From check-in to check-out, everyone was friendly, attentive, and always willing to assist with any request. The team went above and beyond to ensure that my stay was comfortable and enjoyable. Their professionalism, warm hospitality, and prompt response to any inquiries made a significant difference to my overall experience. The hotel itself was clean, well-maintained, and offered a comfortable environment, but what truly stood out was the outstanding customer service. It is clear that guest satisfaction is a top priority here. I highly recommend this hotel to anyone looking for excellent service and a pleasant stay. I look forward to returning in the future.
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subhanm2017
Best experience with Four Points + Best hospitality and best service
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Zeeshan
+ I booked a room for 3 people on Booking.com, when I booked it said Half board and 90 minute massage. When I called to confirm before arrival, the hotel said that they cannot give half board for 3 people and only for 2 people and 90 minute massage is not included. They asked me to cancel if I am not happy with it as they said it was wrongly written on Booking.com. Same was told to me by Booking.com cutomer service. So I have to cancel.
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Monika
+ Personel był fantastyczny. − Właściciel hotelu powinien go wyremontować. Zacieki z grzybem na ścianach na korytarzach i zapach są nie do zaakceptowania.
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Renna
− My only negative experience with the property was that the dining room was too hot and too loud. I would have enjoyed a place to have breakfast that was separate from children running around and screaming, and with better circulation if not strong air conditioning.
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340arthurss
THE hotel for your stay in Balikpapan! + Whenever we need a staycation or a place to unwind in Balikpapan, Four Points by Sheraton Balikpapan is always our first choice. We've stayed at several of the city's biggest, newest, and most talked about hotels, but each of them had something missing. Four Points is the only hotel that consistently delivers the complete package: comfortable rooms, excellent service, thoughtful elite recognition, and an overall atmosphere that truly allows us to rest and recharge. As Marriott Bonvoy Elite members, we really appreciate how well elite benefits are recognized here. A special thank you to Ms. Fitria Ramadhani for her warm welcome, genuine hospitality, and for always going the extra mile to accommodate our need. Her professionalism and kindness made our stay even more memorable. The hotel is well maintained, the staff are consistently friendly, and the overall experience is always smooth from check-in to check-out. Breakfast spread is great, wi…
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553stefanuss
July 2026 trip to Balikpapan + Overall i think this is one of the best hotel in Balikpapan. Staff are so welcoming and always give great treatment for their guests. Staff, food, room always awesome.
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Mirko
Staff went out of their way to make our stay memorable + We stayed in Four Points Sheraton Balikpapan after some days in the rainforest and on the Mahakam river. Really nice to have some luxury again! And what a pleasant place this was. Staff was super nice. Manager Wayan and his staff went out of their way to make our stay as nice as possible. Very attentive! Special for is that they noticed our daughter had her birthday few days before our stay and they brought her a cake with candle at breakfast, plus more than 10 of staff members were singing happy birthday. Memorable experience as much appreciated! The Spa is very recommendable. The pool has great potential but needs some work on the deck and could use more chairs / beach loungers for the atmosphere. So if that would be fixed, the total experience is 10 out of 10. − The pooldeck should be repaired and more loungers and chairs
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mdevos74
Staff goes out of their way for perfect stay + We stayed in Four Points Sheraton Balikpapan after some days in the rainforest and on the Mahakam river. Really nice to have some luxury again! And what a pleasant place this was. Staff was super nice. Manager Wayan and his staff went out of their way to make our stay as nice as possible. Very attentive! Special for is that they noticed our daughter had her birthday few days before our stay and they brought her a cake with candle at breakfast, plus more than 10 of staff members were singing happy birthday. Memorable experience as much appreciated! The Spa is very recommendable. The pool has great potential but needs some work on the deck and could use more chairs / beach loungers for the atmosphere. So if that would be fixed, the total experience is 10 out of 10.
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Ivan
The place to stay when in Balikpapan! + The staff went above and beyond to make sure that everything was perfect!
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jordanhA5810AW
Our experience + Great experience. Staff were friendly. Food was great.
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zulfitraa
Happy to stay + Nice hotel. Clean, warm, and Delicious !!
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Muhammad Helmie Danial
Wonderful + Big room. Great shower. Great breakfast. Close to airport. Frenly staffs. Pool view was amazing − Internet no access to youtube & netflix
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Barbaravaardt
Just one huge issue that needs to be properly fixed. + The breakfast was incredible and so was our vegetarian dinner. The staff are amazing, so friendly and helpful. Pick up and drop off to the airport was super easy. Just ONE HUGE ISSUE that needs URGENT attention. The dampness and mold issues in the passages and dining area. Notably the walls, ceilings and carpets. Our room was not too bad. This is a HUGE issue that needs to be fixed...not just covered with paint and new trims. I think the air conditioning was not properly insulated during installation and has been dripping water for ages, causing dampness and mold issues. This is a HEALTH RISK and needs your URGENT attention. This could be an amazing Hotel, if you can fix this huge problem.
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