Bergamo INN 21, Bergamo
+3 Hotel rooms
Loading rooms for the nearest dates…Amenities
Description
Central Location near Major Attractions
Located in the heart of Bergamo, Bergamo INN 21 is just minutes away from Centro Congressi Bergamo, Teatro Donizetti Bergamo, and Accademia Carrara. Guests can easily explore the city's popular landmarks.
Comfortable and Well-Equipped Rooms
The guest house offers air-conditioned rooms with modern amenities including a desk, coffee machine, minibar, safety deposit box, and flat-screen TV. Guests can also enjoy free WiFi, with some rooms featuring a balcony for a relaxing stay.
Convenience and Accessibility
With a private entrance and family rooms available, Bergamo INN 21 ensures a convenient and comfortable stay for all guests. The property is close to Bergamo Cathedral, Cappella Colleoni, and Church of Santa Maria Maggiore.
Experience the best of Bergamo at Bergamo INN 21. Book your stay now for a memorable trip.
WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Heating, Family rooms, Pets allowed, Lift / Elevator, Safety deposit box, Non-smoking throughout, Private check-in/check-out, Daily housekeeping, Staff adhere to local safety protocols, Laundry washed per local authority guidelines, Guest rooms disinfected between stays, Cleaning standards that are effective against Coronavirus, Physical distancing rules followed, Hand sanitizer in guest room and key areas, Cashless payment available, Fire extinguishers, First aid kit available, Contactless check-in/check-out, Invoice provided, Guests can opt-out any cleaning services during stay, Smoke alarms, Shared stationery like menus, pens are removed, Guest room sealed after cleaning, Property cleaned by professional cleaning companies, Process in place to check health of guests, Access to health care professionals, Screens / Barriers between staff and guests for safety, Security alarm
Updated:
Terms
Location
Piazza Pontida 21Reviews
What guests liked
- Very clean, recently renovated rooms
- Excellent central location
- Modern, comfortable rooms and beds
- Good air conditioning
- Good value/price
- Helpful remote support (WhatsApp) and smooth self check-in for many guests
- Attractive boutique design
What could be better
- No on-site staff and check-in/registration can be complex
- Breakfast/food service not provided for some guests
- Parking is difficult in the central area
- Occasional facility issues reported (elevator broken one day, condensate/wetness smell in one room)
- Limited natural light in some rooms
- Cleanliness 9,2
- Service 8,5
- Location 9,4
- Room Quality 9,0
- Amenities 8,5
- Value for Money 9,0
- Food and Beverage 6,5
- Overall Experience 9,5
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Chantal
+ L emplacement − Le chek in trop compliqué
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Yolanda
Noche de pesadilla + La ubicación − En primer lugar, fuerte olor a tabaco, cuando está prohibido fumar. Llamé al teléfono de contacto y no pudieron darnos otra habitación,, estaba todo completo.....y tan completo...A las 3:45h de la madrugada entraron 2 personas en la habitación!!!.Un grave fallo en el sistema de seguridad, además de haber reservado 2 veces la misma habitación.Después de múltiples WhatsApp con Bérgamo 21, me dijeron que tenían que investigar lo ocurrido antes de realizar cualquier compensación( mi fin de semana arruinado ya que evidentemente no pudimos pegar ojo después de la incidencia y tuvimos que cambiar los planes).... Después de más de 2 meses sigo sin respuesta, cuando hubo un claro error del sistema que supuso una violación de nuestra intimidad. Incomprensible!!
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Paulina
+ Ładnie, czysto, przestronnie, dobra lokalizacja - tu wszystko super. − Problemy przy samodzielnym check in, ze względu na brak zasięgu w obiekcie, nie mogliśmy dokończyć rejestracji i otrzymać pokoju. Kontakt telefoniczny pomógł jednak trochę wszystko potrwało. Proponuję udostępniać hasło do WiFi przy maszynie do check in.
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Maite
Agradable + Su ubicación − No había personal
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Sylwia
+ Po przeczytaniu opinii o tym hotelu bardzo się stresowałam czy wszystko będzie ok - w szczególności samodzielne zameldowanie. Jednak wszystko było super! Do zameldowania dostaliśmy jasną instrukcję i trwało to max 5 minut. Pokój czysty i codziennie sprzątany. Klimatyzacja i lodówka działały bez zarzutu. Dobry kontakt z obsługą przez whatsappa, dostawałam odpowiedź po dosłownie kilku minutach. Lokalizacja świetna! 15 min do dworca, a przystanki autobusowe są tuż przy hotelu. Jestem bardzo zadowolona i chętnie wrócę tam jeszcze raz
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Paulina
Na jedną noc ok + Lokalizacja ok − W pokojach z widokiem na dziedziniec wewnętrzny jest ciemno, w łazience ślady pleśni, ogólnie nieprzyjemny zapach w pokoju być może z uwagi na ograniczony dopływ świeżego powietrza
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Katharina
+ Sehr zentral, schnelles checkin, gute info vorab via booking und whatsapp. Zimmer ruhig und sauber. Sehr zufrieden. Perfekte lage um die Stadt zu erkunden.
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Frederik
Very frustrating! Everything is automatized - if something fails, you're helpless and in big trouble − It was impossible to check in for quite some time, because they have no personal on site but only a machine in the lobby: you need to scan your passport and then scan a QR-code to do another verification-videocall. If something in that process doesn't work out, like in my case, you have to start all over again - plus, everytime during that process you have to pay the citytax again to proceed - just a stupid system. If anything fails, there is no help. I tried multiple times to call the hosts number - took quite some time to then get an answer via WhatsApp and finally a code to enter my room. Overall a quite frustrating experience, that cost me a lot of valuable time that evening and made me miss my dinner-meeting. Next day I had to call the administration again to ask for a refund of the citytax that was charged multiple times. Other than that I wasn't offered any kind of refund for …
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Lewis
We stayed in a deluxe double room, it was lovely and in a fantastic location as well. Would highly recommend for anyone + Location, room, room size, building, staff, check in process
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Patricia
+ The room was lovely.nice bed ,towels , decorative. − The toilet when flushed splashed over the bowl and wet floor or you if you were near. Also the floor could do with a good wash .I felt it was very dirty. When drying the floor the cloth was extremely dirty . Pellows could be better. The checking in is not at all used friendly. When we arrived there were two couples there ahead of us trying to figure it out. It took us 35 minutes to get to our room. Very frustrating. Also when we went out to eat and came back the ciad for our room didn't work .This was exceptionally annoying as we were both very wet after the thunder storm. I spent twenty minutes trying the help desk ,twice hung up on ,I figured to use the hashtag which was not on the original number. . Very disappointed.
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Guggi1956
+ Zentrale Lage, keine Teppiche, − Kompliziertes Check-Inn, lärmender Lift, Lift war durch Reinigungswagen besetzt.
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Aidan
Amazing stay in bergamo + Superb room with nice little modern touches perfect for your stay in bergamo and look forward to staying again − Again Iv no faults about this property
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Bruno
Accueil par Borne, très compliqué quand on est nombreux, avec confusion des chambres. Pas de wi-fi p + Pas de petit déjeuner − L'absence d'accueil physique
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Rachel
+ Good location, can check any time, soft pillows- good size of room − More worn than photos. Check in requested a video call but if you had no signal was hard to complete- perhaps they could provide WiFi details at check in to help with this.
These are the 14 most recent reviews of 3,739 this hotel has.
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