The Pontchartrain Hotel, New Orleans
+3 Hotel rooms
Loading rooms for the nearest dates…Amenities
Description
Luxurious Dining Options
Indulge in American cuisine at Silver Whistle Cafe or enjoy room service from one of the hotel's 3 restaurants.
Convenient Amenities
Make use of complimentary Wi-Fi, concierge services, and access to a nearby fitness facility for a seamless stay.
Central Location
Located in the heart of New Orleans, near popular attractions like Magazine Street and the Convention Center.
Plan your next stay at The Pontchartrain Hotel for a perfect blend of comfort and luxury.
Elevator, ATM/banking, Safe-deposit box at front desk, Free newspapers in lobby, Free use of nearby fitness center, Porter/bellhop, Express check-out, Internet access in public areas - high speed, Smoke-free property, Tours/ticket assistance, Proposal/romance packages available, Banquet hall, Wheelchair-accessible public washroom, Wheelchair-accessible on-site restaurant, Well-lit path to entrance, Stair-free path to entrance, Accessible shuttle, No accessible shuttle, Free WiFi, 24-hour front desk, Luggage storage, Express check-in/check-out, Concierge service
Updated:
Terms
Location
2031 St. Charles AvenueReviews
What guests liked
- Friendly staff
- Unique decor
- Great food and drink options
- Beautiful location
What could be better
- Handicapped room not suitable for all guests
- Some dated property features
- Cleanliness 8,7
- Service 9,7
- Location 9,2
- Room Quality 8,7
- Amenities 9,2
- Value for Money 8,7
- Food and Beverage 8,7
- Overall Experience 9,2
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Terri
+ My first and not my last stay. Everyone was a joy from valet, to desk, to lounge, to cafe. Lovely location on St Charles with easy distances to the Quarter, CBD, Magazine St shops and more. Seems to be a very popular weekend night spot for locals, too!
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Verified traveler
+ Charming neighborhood close to local dinning. Only issue we had
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Ron
+ Awesome old hotel.
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leona
+ My bestfriend and I had an amazing stay. The rooms were clean, the staff were friendly, and we enjoyed the rooftop bar! 5 stars!
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Jennifer A
Fun things to do in the hotel + We loved the Jazz bar downstairs and the roof top bar upstairs.
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Matthew
+ Nice but pictures make it look nice then it is
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Adam
+ I've been to New Orleans a few different times, and this was by far the best hotel I've stayed in so far. The rooms were very clean and comfortable, quiet, relaxing atmosphere, and the on-site bars and food service were all amazing. I'll definitely be staying here again on my next trip to New Orleans.
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David
+ Dated property
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Meagan
+ Loved the physical key, room service did not always replenish water or coffee cups, but did always provide new towels.
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Toni
+ Room was beautiful, stafff was lovely.
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Marcela
+ Beautiful hotel.
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jeff
+ Lots of charm and a nice rooftop bar.
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Matthew
+ Very friendly staff. Unique decor. Great options for food, drinks, and entertainment on site. Easy access to local transportation.
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James
+ Room was clean. Staff was warm and helpful. The hotel has character. I’m up for staying here again.
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John
+ Nice room, live jazz and great service
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Wendy
+ Lots of character and excellent location. Outside needs sprucing up, and grout in shower needs attention as well as the door handle to the room. It’s falling off. The deadbolt locks the door, so the handle is not really functional, but it’s a bad look. The devil is in the details.
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Xiu Na
+ The staffs are very helpful and friendly at the hotel.
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Joanna
+ Loved the location and the lounge but it smells like a nursing home in the room. It is an old building and has that smell .
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Stephanie
+ This historic hotel is absolutely lovely, the streetcar is right outside the front door so it's easy to get around and super convenient. The room was great, and I loved the uniqueness of it. The accessible restroom was large and had everything that I needed. While the staff was kind, they weren't the most helpful. We had trouble finding a spot to park and unload on our arrival, and when we called the front desk asking for instructions, they didn't have any solutions for us other than "park in the unloading zone". The unloading zone wasn't visible and was full, so we had to circle the hotel for 20-30 minutes before we could even get inside, which was stressful on an unfamiliar city, especially one as busy as New Orleans. Cleaning staff did not come into the room each day, so whenever we needed anything (additional towels, toilet paper, to have the trash taken out, etc.) we had to call and ask for it specifically. There were also many times when we tried to call the front desk for a…
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Jon
+ Good location near Magazine St for shopping and on tram route for French Quarter. Old fashioned stylish hotel with great live jazz music in the evening.
These are the 20 most recent reviews of 196 this hotel has.
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