Resorts World Genting - Genting Grand, Bentong Town
Hotel rooms
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Description
Luxurious Accommodation
Experience modern and elegant rooms equipped with top-notch amenities for a comfortable stay at Genting Grand.
Exciting Facilities
Indulge in the casino, relish delectable meals at the in-house restaurant, and enjoy free Wi-Fi access throughout the hotel.
Convenient Location
Located in the heart of Genting Highlands, just a short stroll from the shopping district, Genting Grand is the perfect choice for a memorable getaway.
Experience luxury and convenience at Genting Grand - Book your stay now!
WiFi available, Free WiFi, Parking, Air conditioning, Fitness center, 24-hour front desk, Restaurant, Room service, Laundry, Luggage storage, Safety deposit box, Dry cleaning, Spa/wellness center, Valet parking, Casino, Private parking, Minimarket on site, Concierge service, ATM/cash machine on site, Staff adhere to local safety protocols, Laundry washed per local authority guidelines, Guest rooms disinfected between stays, Physical distancing rules followed, Thermometers for guests provided by property
Updated:
Terms
Location
Genting Highlands ResortReviews
What guests liked
- Central location
- Rooms and casino experience
- Convenient early-opening breakfast location (Coffee Terrace)
What could be better
- Unprofessional/front desk check-in service
- Confusion/firm denial about complimentary parking
- Child (toddler) charged for breakfast despite not eating
- Ground staff customer service needs training
- Cleanliness 8,1
- Service 6,8
- Location 8,8
- Room Quality 8,6
- Amenities 8,6
- Value for Money 8,1
- Food and Beverage 7,9
- Overall Experience 7,9
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Ambale
Very good
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Chee
Superb
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Kian
Relaxing is good + Good and too much − Lobby too small
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Siewgie
Very good + Every was quite good − No menu to read for ordering breakfast Housekeeping service was late, we went out in the morning & back in evening but room isn't clean up yet.
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Mohammad
Very good hotel . Very nice and clean and comfortable. + Rooms are big . − It is not available breakfast restaurant and buffet and swimming pool in same hotel.
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Tyrone
Very poor
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Beng
Very good + Strategic hotel location and comfy room − The location
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Afnan
Good + Location − No breakfast Furniture needs renewal
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Diana
Superb
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Avinash
Exceptional
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Yee Tat
Will stay here again if I come Genting + Room and services is great! − The toilet sliding door is faulty.
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YOKE SAN
+ Is genting grand. Central location. − 1. Front desk receptionist was not professional at checking in as she mentioned as my family and i are not members so will take a few steps to check in, which we understand totally but she kept emphasising it that she was fasting and almost goes crazy. I was not sure whether that needs to convey to her customers at this point. 2. Second- when i asked whether we had any complimentary parking. Another staff mentioned in a stern reply that our hotel has NO complimentary parking even though i said booking.com stated there is. I will not blame on the ground staff jokey as they do not know anything about this. Luckily the supervisor came and manage to resolve the issues by telling us that as we did not inform that we are under the ‘luxury’ suite so the staff will not know. (is this my job to tell?) 3. We have decided to have our breakfast at coffee terrace as it opens at 6.30am and convenient enough and only 1 min walk away. We had a toddler who…
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Kevin
Waiting for my promised refund ??? + average − the hotel agreed to let us leave after one day and give a TWO day refund to BOOKING .COM and they have emailed that but i have not received the refund from you yet ???
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Rahma
اقامة رائعه + الاقامه مريحه والخدمات رائعه والموظفين خدومين وسريعين والسويت واسع فيه صاله منفصله وحمامين والسويت مجهز بكل الاحتياجات − السعر مرتفع
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Rahma
+ مكان مريح وخدمه فوق الرائعه − السعر مرتفع
These are the 15 most recent reviews of 18 this hotel has.
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