Novotel Ha Long Bay,, Ha Long
+2 Hotel rooms
Loading rooms for the nearest dates…Amenities
Description
Luxurious Amenities
Take advantage of the outdoor pool, fitness center, and complimentary wireless internet. Enjoy dining at the ocean-view Square restaurant or indulge in 24-hour room service.
Business and Events
Host your event in our spacious conference facilities with 7 meeting rooms. Stay connected with complimentary wired internet access and utilize services like the business center and dry cleaning/laundry.
Convenient Location
Near Sun Square and Bai Chay Beach, our upscale hotel in Ha Long offers easy access to various attractions. Explore Ha Long International Cruise Port, Bai Chay Market, and more.
Book your stay at Novotel Ha Long Bay for a relaxing and memorable experience.
Elevator, Fitness facilities, ATM/banking, Gift shops or newsstand, Shopping on site, Conference space, Kayaking nearby, Breakfast available (surcharge), Television in common areas, Safe-deposit box at front desk, Multilingual staff, Porter/bellhop, Wedding services, Pool umbrellas, Tours/ticket assistance, Free wired internet, Wheelchair accessible parking, Snack bar/deli, Free self parking, Computer station, Airport transportation - pickup (surcharge), Pool sun loungers, Boat tours nearby, Water dispenser, Housekeeping on request, Banquet hall, Eco-friendly cleaning products provided, Eco-friendly toiletries, LED light bulbs, Recycling, Wheelchair-accessible public washroom, Wheelchair-accessible van parking, Wheelchair-accessible spa, Wheelchair-accessible pool, Wheelchair-accessible fitness center, Wheelchair-accessible on-site restaurant, Change of towels (on request), Change of bed sheets (on request), Vegetarian breakfast available, Organic food
Updated:
Terms
Location
160 Ha Long Road, Bai Chay WardReviews
What guests liked
- Excellent staff
- Comfortable stay
- Cleanliness 7,9
- Service 8,8
- Location 8,9
- Room Quality 8,3
- Amenities 8,4
- Value for Money 8,3
- Food and Beverage 8,4
- Overall Experience 8,3
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??
+ Good
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David
+ The hotel room was nice. However the hallways smelled bad. There was a night market across the street that played music till 2 am. It was very loud!! The hotel front desk was kinda uptight and not friendly. Their mixed drinks were like juice, no alcohol. I wouldn’t return
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ASHOK
Hospitality with Smile at Novotel Halong Bay + We stayed 4 nights at NOVOTEL Halong bay our stay was comfortable relaxing . Most of staff was friendly & halpful . Special mention of Ms Trang at reception always go to extra mile to see smile on guest face & staff at time of BF
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Thomas
+ The staff was great but the hotel could use a makeover.
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Karen Jean
+ Excellent staff! I asked for dessert, the first two nights, of my stay, and there wasn’t any. One of the staff gifted me a slice of brownie cake, the following day. She also came to the pool area with hot tea and cookies. My final night there, the kitchen staff sent out dessert for me!
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Chi
+ We were given our rooms on the 10th floor. Upon walking out of the elevator, the entire floor was pitch black like a horror movie. We stood there with our phone flashlights for about 5 minutes and still nothing. Started freaking out as a group so went back to the elevator and found a hotel wall phone. Yikes… what an experience! An empty hotel with no greeters or anyone working the front entrance, then a pitch black level to our hotel room. Never again
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John
+ Hotel outside and surrounding looking good but in the room need maintenance. Water leaking in the taps of the bathroom. Hotel have a distance 1/2 km walking down to the beach inconveniences for whoever not good walking🙂
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XUAN TRU
+ Excellent Room Design
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Jamie
+ I enjoyed the food from the restaurant. Hotel staff were helpful.
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Estee
+ This was meant to be a four star hotel but I didnt think it was. First of all, the greeting was awful. It was that bad, I wouldnt consider I had a greet and meet. Staff looks disengaged. There was a smell to the hotel. Rooms were old and wooden floors were creaking. The lift doors could really do with a clean. There isn't much lighting in the rooms or the halls. It was very dim all round. The hotel location as it was near the beach clubs, not only you heard some of the music but you would feel the vibration at night. Check in and check out was easy and quick though. Food was expensive than anything at the hotel as expected so I just went outside for food. Even then it is a lot less options than in the centre. Its meant to be opposite the Ha long night market and I thought there would be food stalls and others but there isnt much so we ended up going to the convienence store. Overall I would never come back to this hotel. It's like a ghost town.
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Nigel
+ Bar food ok not restaurant food some unavailable told us 20 minutes after we ordered chicken was so tough couldn’t eat it
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David
+ We booked a family Deluxe Room at the hotel at it stated it slept 4 people and came with a Sofa Bed and a day Bed. The Sofa bed ended up being a bench that the hotel wanted to charge us for. After confirming that the 'Sofa Bed' was included in the booking they wanted to charge us for the sheets and pillow for it?? The room was really nice, but the information on the booking was incorrect and our older son was not able to sleep on a bench for a few nights. We ended up checking out after an hour and took a loss on the booking as I was not able to get a refund. I booked a hotel down the block that was more comfortable and accommodating. I was very disappointed with Novotel as the hotel was completely empty and they could have provided us with a room that would have worked for my family. Especially when the booking stated it slept 4 people and came with a Sofa Bed...which it did not. Very disappointed in the service provided.
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husna
+ The staff were friendly and the food in their restaurant was lovely.
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Van Duc
+ The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi
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Tan
+ My room 916 has several issues. It is not soundproof, and I can hear the kids next door screaming and playing. The drainage in the shower stall is clogged with hair. The toilet does not have a bidet sprayer. The mini-fridge is old. The hotel is located near the city square, where they play loud DJ music until midnight, which is a nightmare for anyone who wants to rest. My wife has to wear her AirPods to block out the loud music. The outdoor pool on the first floor does not have a dressing room. As a result, guests after swimming need to return to their rooms to change their clothes, which inevitably wets all the elevators. The food is average or below average. Overall, I would not recommend this hotel.
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poonam
+ Good
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Emily
+ We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during "off season" which made the whole area seem like a ghost town. We did find some good places to eat tho, and the bay cruise we did was as beautiful as we imagined.
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Ben
+ Clean and well situated property with lots to do in walking distance. Staff was friendly and helpful, but the bed was not up to par. It was hard and springy like sleeping directly on a box spring. It was pretty bad.
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Laura
+ We stopped for a very brief one night stay before boarding the Mon Cherie Cruise HaLong Bay..it was comfortable, quiet and provided hot breakfast. The swimming pool is lovely..we ate at a great local Italian restaurant in very close walking proximity Vinace. A perfect 20 hour stop over.
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Chuong
+ We had a wonderful stay at Novotel hotel. The staff, facilities, and amenities were excellent.
These are the 20 most recent reviews of 103 this hotel has.
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