The Cascades Hotel at Sun City Resort, Moses Kotane
+2 Hotel rooms
Loading rooms for the nearest dates…Amenities
Description
Indulge at the Spa: Treat yourself to massages, body treatments, and facials.
Adventure and Entertainment: Safari outings, a casino, and a golf course are just the beginning.
Fine Dining and Recreation: Enjoy international cuisine, 24-hour room service, and multiple bars.
Pamper yourself with a visit to the spa, encounter local wildlife on a safari, and enjoy recreational amenities like a casino and golf course. Book now to experience luxury at The Cascades Hotel!
Elevator, Fitness facilities, Supervised childcare/activities, ATM/banking, Gift shops or newsstand, Shopping on site, Conference space, Golfing nearby, Arcade/game room, Personal motorized watercraft on site, Nightclub, Safe-deposit box at front desk, Multilingual staff, Free newspapers in lobby, Porter/bellhop, Express check-out, Full-service spa, Meeting rooms, Pool umbrellas, Grocery/convenience store, Tours/ticket assistance, Wheelchair accessible parking, Free area shuttle, Lazy river, Waterslide, Free casino shuttle, Conference center, Snack bar/deli, Miniature golf on site, Motor boating on site, Mountain biking on site, Parasailing on site, Playground on site, Racquetball/squash on site, Water skiing on site, Free self parking, Free valet parking, Segway rental/tour on site, Free water park access, Pool sun loungers
Updated:
Location
R556Reviews
What guests liked
- Outstanding service
- Excellent facilities
What could be better
- Building seems a bit dated
- Cleanliness 6,9
- Service 8,3
- Location 8,4
- Room Quality 7,3
- Amenities 8,8
- Value for Money 7,3
- Food and Beverage 7,9
- Overall Experience 7,6
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Richard
+ Very much enjoyed the property. Great golf course and good food. Very relaxing vacation.
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JASON
+ It’s ok . Very dated and probably worth spending the extra to go to the Palace hotel up the hill.
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Shaun
+ The stay was good but the rooms are becoming dated and old. Some items were slightly damaged and some of the pool side day beds were really old. The place needs a revamp. Doubt I would book the Cascades again.
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Anita
+ We had a dreadful check in, my worst check in ever. Upon arrival the reception notified us that the System cancelled our booking, after travelling for more than 10 hours, being tired already, this was not good news. The manager was called, no sympathy, not re-assurance, the were just busy on the phone and on the system the whole time, we showed them our confirmed and paid booking and we also show our bank statement where the money was deducted. After an hour of standing around, not knowing what is happening, they finally gave us a room. No compensation, no sympathy, nothing. Room was very nice, large, great bathroom, but the bathroom is just a bit smelly, we did report it. Nice TV with various channels. Breakfast was amazing, but all staff at the Cascades are unfriendly, which was not nice. Would rather stay at one of the other places in future.
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Johanna
+ Loved the surroundings, the gardens, the activities and how close it is to Pilanesberg. Breakfast was amazing. Well worth it. Grill room at the palace. Amazing food. Disliked the Greek restaurant. Food was not up to standard.
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Raouf
+ Excellent stay with friendly staff except that next morning my room was not cleaned till 4.00 pm. I had to call the reception to complain and they fixed. Other than that everything was perfect
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Jonathan
+ The hotel is ok, but service levels are lousy. In particular, my experience at the Luma Bar was atrociously bad. After waiting for 20 minutes for any kind of service, I got fed up and ordered a drink from the bar. Then after they brought me the (correct) order, a few minutes later another waiter came over and asked me if I’d started drinking it, in a weirdly accusing way. I don’t know if he thought I’d been given someone else’s drink, or if there was something else going on. In hindsight, the vibe was such that someone could even have contaminated the drink (seriously - it was weird - I should have walked out). Then there was a stupid debate about the bill. I’ve never been in an alleged 5-star hotel where you couldn’t just charge it to the room. The guy could have just checked, but instead he started arguing about it. And in the end I charged it to the room anyway. So I’ll never return, and my recommendation would be you don’t go either.
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LUZOLO JOSEPH
+ Convenience
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Debbi
+ The facilities are quite dated but the staff were wonderful and we thoroughly enjoyed our stay! Great location for accessing Sun City.
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Bruce
+ Feels like one of the high end Las Vegas resorts
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Mark
Glory days well behind it + Tired, under occupied and felt a shadow of what it used to be. Bar closed early, restaurant very average and reception staff unhelpful, asking for £80 for a 2 hour check out extension when the hotel was almost empty.
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Rachel
+ Pros - water park is fab for kids, grounds are lovely Cons - Old property, rude staff (especially at check in - never seen anything like it), took ages to have sofa bed in family room made up, sofa was missing cushions, lights in room didn't work, bath didn't drain, mould in shower
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Kerry
+ Loved our stay and kids really enjoyed !
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Kaveri
+ Great venue for couples and families.
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HILLARY
+ Everything is good except the furniture and finishing in the rooms are quite old fashion for such a beautiful hotel
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Lynette
+ I loved most things about the Cascades Hotel and Sun City. The hotel is a little dated but this is made up for by the facilities and ease of getting around the hotel and complex in general
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Marj
+ Thought they would have an in house fitness centre but otherwise very nice place.
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Lisa
+ Stay was comfortable and convenient. All in all a great stsy
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Karen
+ Outstanding service and excellent facilities. Particularly enjoyed the Wave pool and Breakfast
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Olaitan
+ The cascades was a nice experience, i think it needs a little bit of modernization to further improve the experience. The building seems a bit dated.
These are the 20 most recent reviews of 103 this hotel has.
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