Novotel Marrakech Hivernage, Marrakesh
+3 Hotel rooms
Loading rooms for the nearest dates…Amenities
Description
Recreational Opportunities:
Experience luxury at its finest with our outdoor pool and fitness center. Enjoy a relaxing swim or invigorating workout during your stay.
Dining and Services:
Indulge in delectable dishes at Bazz'art, our brasserie with a trendy bar/lounge. Take advantage of room service or savor a buffet breakfast at your convenience.
Convenience and Comfort:
Stay connected with complimentary Wi-Fi, and unwind with cable TV in your room. Additional amenities include a business center, express check-out, and free local phone calls.
Ready to elevate your Marrakech experience? Book your stay at Novotel Marrakech Hivernage now and discover true hospitality and convenience.
Elevator, Fitness facilities, Breakfast available (surcharge), Arcade/game room, Safe-deposit box at front desk, Free newspapers in lobby, Express check-out, Smoke-free property, Pool umbrellas, Snack bar/deli, Water dispenser, Housekeeping on request, Vegetable garden, Eco-friendly cleaning products provided, Eco-friendly toiletries, LED light bulbs, Recycling, Change of towels (on request), Change of bed sheets (on request), Vegetarian breakfast available, Annual carbon offsets, Humane animal treatment, Locally-owned & organized tours & activities, Showcase for local artists, Sustainability/community reinvestment (10% revenue or more), Double-glazing on all windows, Energy-saving switches, At least 80% of all lighting comes from LEDs, Comprehensive food waste policy, Vegan menu options available, Vegetarian menu options available, Comprehensive recycling policy, No single-use plastic soda bottles, No single-use plastic stirrers, Biodegradable/compostable stirrers, No single-use plastic straws, No single-use plastic water bottles, Reusable cups only, Reusable tableware only, Water-efficient showers only
Updated:
Terms
Location
Rue Haroun ErrachidReviews
What guests liked
- Helpful staff
- Great location
- Good value for money
What could be better
- Poor cleanliness
- Basic room quality
- Inconsistent amenities
- Cleanliness 5,9
- Service 8,3
- Location 8,9
- Room Quality 6,3
- Amenities 6,8
- Value for Money 7,3
- Food and Beverage 7,4
- Overall Experience 6,8
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MOHAMMAD TASLEEM
+ I have been coming and going from Marrakech more than 30 times now and have never been so disappointed ! The customer service at reception was absolutely atrocious ! The lady at front desk just disregarded a few of us like we were from the jungle. Arrived early cool so no problem waiting until 3pm but people were arriving after me and being checked in ? She just kept on asking me to sit and wait there’s loads of people here I said that’s fine but they have not been here before me ? Straight disregard ! Wow then to top it off the room was terrible . No air conditioning in the room it looked mad tidy the room needs crazy upgrading ! Room 303 by the way the fridge was not working I mean wow I’ve never put a review but this just had to be done ! Breakfast was complete rubbish compared to most of the other hotels in line with Novotel ! Please avoid this hotel at all costs ! It is just not worth giving them you’re hard earned money !
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Claire
+ Balconies are not big enough to sit out, no table and chairs, only standing room! Rooms are advertised with a double sofa bed, all rooms only have a single sofa bed. Beds very uncomfortable, lumpy pillows, bed sheets not changed all week. Gym is very basic. When I requested some teabags for the room I was told I would have to pay 80 dirhams as it was breakfast tea and only fruit teas were free. No milk also provided. Toaster at breakfast broken, food was not replenished. Not up to four star standard.
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Kevin
+ Was here for a business Trip, done for my needs
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Uwaoma
Poor experience with reservation + Unfortunately after paying well in advance upon my arrival one day later than my check in date I was told I had no reservation with them that I should go to hotels.com and ask them what happened. This is despite the fact that I self checked in via the mail and prepaid in full for 5 nights. Emails sent to them and hotels.com have remained unanswered.
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Bill
+ Great busy area
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Robert
+ A perfect place to stay while visiting Marrakech.
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warren
+ Good location, pool was great, rooms dated and check in took a while be prepared to wait
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Jaymie
+ Was a good hotel. Breakfast was good and pool area nice. Staff were rude and uninterested.
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Imad
+ Checking was horrible. The staff were unfriendly and slow to respond to minimum request such as bed sheets. There was no parking so I paid a guy outside and I found my car damage the next morning. The room was not set up for 3 as requested and had a horrible view. Overall the dirtiest and the worst hotel I’ve stayed in in my life including poorest countries I’ve visited in Africa and South America. I typically stay at Sofitel or Hyatt but was last minute stop. It looks like the hotel was no updated in 50 years.
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Habib UL-Haq
+ Hotel was noisy at night with Club music until 4am ,reception staff are moody and not helpful. I arrived at the hotel for check-in and was told to wait 15mins as another couple were checkin and completing their paperwork. Found this very rude and unprofessional.
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Sajeda
+ Staff were great and really helpful.
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Verified traveler
Great stay great location great price! + The hotel is in an excellent location and is a really good hotel for no more than three people per room maximum. As some of the reviews suggests the hotel does need some attention in terms of doors and decor however this is a very minor aesthetic issue which did not bother me in the slightest. The whole tell was very clean and each of the rooms has balcony access along with a microwave and fridge. The breakfast options consisted of croissants a variety of different types of bread, salads, limited cooked options, omelettes to order, and the usual continental breakfast options. This in my opinion was ample. There is a taxi stand across the road from the hotel where both standard taxis and grande taxis are available. Has a bit of advice look at the prices in the driver's windows which are set by the government/council so that they do not rip you off with inflated prices are specific times. The swimming pool facility in the hotel was amazing and su…
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Natasha
+ Check in was very very slow we had completed on line check in but had to do it all again and then told to sit down and wait for our name to be called it took 45mins to get the keys! The gym is just a few machines no weights and water broken. The breakfast and pool are perfect and pool staff very helpful. It’s a good location and room was clean although tired compared to pictures and air con could have been better - we had a lovely stay (once we had a key)
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Iftakhar
Good but could be better + Was disappointed with the room as expected it to be more modern.
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imtiaz
+ A tired basic hotel, the rooms are a good size, bed is comfortable, bed sofa is lumpy and unusable for sitting or sleeping, the toilet is tiny and claustrophobic and really dark as the lighting is dark,the bathroom is not good, the basin is tiny, the shower cubicle is small and the bathroom is really poorly lit, the lighting is terrible. The reception staff are excellent 👍 5⭐️,the cleaning ladies are fantastic 5⭐️the breakfast staff are fantastic 5⭐️and the security staff ishmael and the others are fantastic 5⭐️
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Tyrone
Excellent + Terrfic location, ambiance and amanities. Breakfast in the garden patio area is terrific and the spread is generation and varied. Overall, service is very good and the bed is comfy!
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G
+ Property may need some maintenance. Staff are really helpful.
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GONZALO
+ Breakfast very poor, noise, dirty pool, great location
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Iris
+ -
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Joel
+ This is a strategic place and it’s clean and accessible to people with special needs. Private transportation is easy to get. The staffs are so friendly specially Soukana who was willing to help us all the way through. Thank you Everyone for making our stay memorable.
These are the 20 most recent reviews of 116 this hotel has.
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