Viva Heavens by Wyndham, A Trademark All Inclusive, Puerto Plata
+3 Hotel rooms
Loading rooms for the nearest dates…Amenities
Description
Luxurious Spa Experience
Pamper yourself with a visit to the spa offering massages, body treatments, and facials, while the outdoor pool and tennis court provide recreational activities.
All-Inclusive Dining and Entertainment
Indulge in international cuisine at V Kitchen or unwind at multiple bars on-site. The resort offers complimentary Wi-Fi, concierge services, and gift shops, ensuring a hassle-free stay.
Convenient Amenities and Access
Featuring 180 individually decorated guestrooms with modern amenities, the resort also includes a 24-hour front desk, multilingual staff, and free self-parking.
Book your stay at Viva Heavens by Wyndham now for a lavish getaway in Puerto Plata's Playa Dorada, moments away from top attractions.
Fitness facilities, ATM/banking, Gift shops or newsstand, Shopping on site, Scuba diving nearby, Safe-deposit box at front desk, Multilingual staff, Porter/bellhop, Wedding services, Pool umbrellas, Golf lessons available nearby, Tours/ticket assistance, Snack bar/deli, Motor boating on site, Parasailing on site, Pilates classes on site, Rowing or canoeing on site, Sailing on site, Snorkeling on site, Surfing/bodyboarding on site, Volleyball on site, Free self parking, Beach umbrellas, Free pool cabanas, Beach sun loungers, Pool sun loungers, Beach towels, Beach volleyball on site, Beach yoga on site, Boat tours on site, Water dispenser, Housekeeping on request, LED light bulbs, Recycling, Horse riding nearby, Wheelchair-accessible on-site restaurant, Visual alarms in hallways, Change of towels (on request), Change of bed sheets (on request), Well-lit path to entrance
Updated:
Terms
Location
Playa Dorada ComplexReviews
What guests liked
- Friendly staff
- Good service
- Spacious rooms
- Nice ambiance
- Clean beach area
What could be better
- Room maintenance issues
- Limited restaurant options
- Bland food
- Long walk to the beach
- Cleanliness 6,8
- Service 8,3
- Location 7,8
- Room Quality 7,3
- Amenities 7,8
- Value for Money 7,2
- Food and Beverage 6,8
- Overall Experience 7,3
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ana n
+ Tenen que tener personal de entretenimiento
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Victor
+ No parking Rude staff Gave me someone else room Can't sit in some tables where no one was eating
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Jesus
+ I want to go to the church,but was to expensive.
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Angelica
+ Viva Heavens was a great experience beautiful place, friendly staff, and the food was absolutely delicious! Only wish they had more parking and a bit more space in the main buffet.
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Nancy
+ El hotel es bueno solo la Variedad de la comida, no es muy buena
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Yasmin
+ Rooms were very comfortable and clean. The food was very good. The best part was the animation group, Nairobi, the master of ceremony, the choreagropher, and all the staff were great. Offered fun activities!! Very happy to have spent time there!!
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Abigail
+ day of arrival the pool was emptied to be cleaned and was closed the following day. Causing us to have a morning with no water and the entire trip had no warm water for showering, it was cold showers all week. There was ants and fleas in our room not on beds but in drawers and counters. The food was okay but the a la carte restaurants are closed on Tuesday and Thursday so you have to eat at the buffet those nights. The app has a schedule of events but it is not accurate. We purchased a couples package and didn’t receive half the things promised. We were supposed to have a variety of classes which were open to everyone and not private and we didnt even get to go to them all. We were promised a private dj class per a package we booked. We were told a time to meet the DJ. When that time came around it didnt exist, no one knew what we were talking about. The viva club team brought a great experience to the vacation with games and contests. However they could use more variety of games/c…
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Arianna
+ I never had a parking issues at any hotel that I’ve stayed before, but this place.. beware. This place has very limited parking space. I had to leave because the vehicle I was driving was a rental and I didnt want to run the risk of something happening to it. Long story short, after I checked in, the security guard had sent me to a nearby mall to park my car. Absolutely not. The hotel had then offered to resolve the problem but at that point there was nothing to resolve because the parking was full. I contacted expedia & the hotel and they both refused to refund me my money back. Stay away from this place.
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Jovanka
+ Great resort
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Karina
+ My family and I went for a birthday celebration and it was our first trip to DR. The service and staff were excellent, very friendly and professional. The buffet was so good and a whole variety in food choices for breakfast, lunch and dinner. The room/suite was a good size and the fridge was always reloaded with water and soda each day. The drinks were okay. The beach area was always clean. The only thing that may need to improve in the near future is Wi-Fi connection and providing more towels in the rooms. We only got 2 or 3 clean towels each day and we were a party of 5. But overall I give it a 10!!!
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carolina
+ “It was an okay place, but the food was bland and needed more variety. The liquor was basic and tasted watered down. Entertainment could be improved, the bed was hard, and the beach was quite a far walk. Overall, I wouldn’t recommend it.”
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Marino
+ One of my disappointment was the lack of quality alcohol.
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julio
+ Staff was very friendly, What I didn’t like was the restaurant reservations get filled to quickly. Lack of certain drinks , apple juice orange soda . But overall very nice hotel
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Carmen
+ Hospitality was amazing.
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Yanirys
+ Just remember to treat the locals the same way they treat
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Yitzhak J
+ The staff was very friendly. Great entertainers. Food selection and drinks great. We liked that the cleaning staff cleaned daily.Unfortunately the room has deteriorating due to water leaking from hvac system.. the bathroom sheetrock on ceiling was peeling off due to leaking. The hvac filter was dirty and needed replacement. The hvac system probably needed maintenence. The sliding door patio had failed wheels for sliding door open..you literally had to push hard.. Hopefully this was just an isolated event. Overall, we would come back, the benefits still outweighed the pesky inconveniences.
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Tiffany
+ Viva Heavens is a small resort with a long walk to the beach. The buffet for breakfast and lunch and snacks are subpar to say the least however the restaurant food was really good. The resort is middle of the road budget friendly. You get what you pay for. Staff was friendly, knowledgeable and very helpful.
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Agueda
+ the food was good, but the restaurants were not available. the place was empty, and they were using one restaurant open. i was charged on a separate credit card, even thou i paid in full because i did not bring the cc.
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Jeanette
+ This resort was very nice , the rooms are very spacious the A/C is the best . The food was great . Staff members were very friendly. We want to personally thank Maria and Estefani they were always very attentive and made our stay and my Dads birthday a special one . Ernesto from the tours was great we had a wonderful experience at paradise island it’s a must do. Specially on a Saturday when it was very busy . Hendry was very friendly and welcoming . Some evenings we had dinner outside in front of the pool and that was very nice and beautiful . The vibe was very romantic and nice. The beach is very close and a beautiful walk , The place is super nice and clean . Compared to other resorts we been this one is small and everything is close by. Gym staff Adonis were also great and very motivating . We had a wonderful time. And we will definetly be back .
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Mariano
+ View to the garden grass, I nice swing for photo sessions. Gift shop inside the hotel. Done nearby
These are the 20 most recent reviews of 174 this hotel has.
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