Futian Shangri-La Shenzhen, Shenzhen
+2 Hotel rooms
Loading rooms for the nearest dates…Amenities
Description
Luxurious Spa and Recreation Facilities
Indulge in massages and facials at the full-service spa, take a dip in the indoor pool, or unwind in the sauna and health club.
Culinary Delights and Nightlife
Satisfy your cravings at the 5 restaurants or with 24-hour room service. Enjoy drinks at the bar/lounge and grab snacks at the coffee shop/cafe.
Convenience and Comfort
Stay connected with complimentary wired and wireless internet, make use of the business center, and enjoy the convenience of limo service and airport shuttle.
Experience luxury and convenience at its best at Futian Shangri-La Shenzhen. Book your stay now for a remarkable experience!
Elevator, Fitness facilities, ATM/banking, Conference space, Breakfast available (surcharge), Health club, Safe-deposit box at front desk, Multilingual staff, Free newspapers in lobby, Porter/bellhop, Express check-out, Limo or town car service available, Full-service spa, Smoke-free property, Wedding services, Express check-in, Tours/ticket assistance, Free wired internet, Wheelchair accessible parking, Braille or raised signage, Snack bar/deli, Parking (limited spaces), Free self parking, Airport transportation - pickup (surcharge), Pool sun loungers, Electric car charging station, Ballroom, Banquet hall, Wheelchair-accessible public washroom, Wheelchair-accessible van parking, Wheelchair-accessible spa, Wheelchair-accessible pool, Wheelchair-accessible fitness center, Wheelchair-accessible on-site restaurant, Free WiFi, 24-hour front desk, Terrace, Luggage storage, Express check-in/check-out, Sauna
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Terms
Location
4088 Yi Tian RoadReviews
What guests liked
- Great location
- Exceptional service
What could be better
- Dated room quality
- Subpar food experience
- Cleanliness 8,2
- Service 10,0
- Location 9,7
- Room Quality 7,7
- Amenities 9,2
- Value for Money 9,2
- Food and Beverage 7,2
- Overall Experience 9,2
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18annielovestotravel
Fabulous stay at Shangri-La Futian + We were upgraded as part of being a member of Shangri-la circle. Room was enormous & exceptionally clean! Buffet at Cafe Zen had great variety, plenty of seafood & wine was flowing !!! We have visited Cafe Zen buffet a couple of times, each time is slightly different but well presented throughout. All staff were attentative in particular Mia Mo would ensured we were looked after for our birthday celebrations!!! 🥰 The buffet restaurant is well worth visiting even if you are not staying at the hotel !! Concierge was fabulous and very helpful as well as the reception staff Issac ! Thank you Shangri-la 😍
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tsz ho
+ I stayed here one night and it was lovely. Rooms were clean and the staff was at the shangri-la level. i will say that the staff wasnt fully fluent in english, which is what that is in a foreign country.
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BMCTam
Very good experience + First time staying at Futian Shangri-La, Shenzhen and received extremely good experience. Before I left home, I wanted to ask information about one of the attractions. I wasn't able to find Concierge tab from my reservation email. I exited but properly accidently sent a blank email replied to Reservation team. The Reservation Team responded to my blank email to confirm my reservation and initially asked if I needed further assistance. That gave me the first good impression about the hotel attentively customer service before I arrived. The reservation team then connected me to a Concierge Team and a Concierge member started responded to my inquires before arrival and during my stay in Shenzhen. I had the best hotel experience with Shangri-La and highly recommend it!
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665jalalm
Halal Food + Amazing hotel. Everyone is very helpful. Good part is breakfast includes halal food. Clean and big room. They have a nice terrace. Executive lounge at 37th floor is also big snd beautiful
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Pioneer18379557181
Halloween Celebration + Went to celebrate Halloween in Shenzhen this year and stayed at my most favorite hotel in Shenzhen. Full hospitality even before arrival as they contact me through Wechat and asked my preferences and needs. Champagne glasses and a full bucket of ice are already there when I opened the room door, just as I requested.
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Terrylhb
Best for Business Traveller + If you are looking for a strategic & convenient place to stay during your business trip at Shenzhen. I highly Recommend this Hotel.
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Zjemi1
Worth every one of its five stars + Great location, great staff. Really good to have a Horizon Club Room, very relaxing with very good food and beautiful little pastries. Good lighting, water pressure, temperature controls and comfortable bed. Cleaning was excellent too.
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TLeeToronto
TLee's Visit to Futian in Shenzhen + Travelled in Shenzhen in November, 2025. Picked this hotel to enjoy the vibe in downtown Shenzhen. The location of Futian Shangri-la is excellent. It is nearby the Futian station for both subway and high speed rail. It is also next to the Link Central City shopping mall where there are a lot of restaurants and shops inside. About 10 minutes walk, you will get to the Coco Park (i.e. shopping Mall). Check-in and check-out process was very smooth. Got upgraded to a room at the Horizon Club level (not sure whether it is because I am a Jade member of Shangri-La Circle). Staff service is excellent. Edward Zhang the Front Desk Manager was very helpful when I asked some check-out questions. In addition, Elaine Liu provided great service when preparing the room for us prior to check-in. Also, Laura Lu was attentive during our stay. The dim sum at Shang Garden was delicious. Afternoon tea at the lobby lounge was excellent. The waitresses provi…
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vickytX3152FX
Exceptional Service That Made Our Shenzhen Trip Seamless + We were very happy with our stay at Shangri-La Futian. The staff went above and beyond to make our trip smooth and enjoyable. • We wanted to book dim sum at Fan Lou but didn’t have a China phone line and weren’t sure how to proceed. Felix from the team kindly helped us with the booking and even followed up to ensure everything was confirmed. • When we booked a Didi ride through WeChat, we realized we couldn’t pay directly. Felix stepped in again, helped us pay for the ride, and allowed us to transfer the amount back to him via Alipay. Truly thoughtful service! • Later, we tried to order Bawang Chaji drinks through Mei Tuan but ran into the issue of needing a local phone number. Kitty at the front desk provided one for us, and once the order arrived, the hotel staff delivered the drinks straight to our room. The level of care and support we received was top-notch. From helping us navigate local apps to ensuring our comfort, t…
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Muchadoaboutnothing
Good location and comfortable stay + Dated room decor with mirrors and corners everywhere! Breakfast spread was wonderful and service prompt. Location is very accessible by walking to F&B and malls. It was a generally comfortable stay.
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nelsonjj
Find a better place to stay + Dated luxury and a subpar stay. We booked an executive suite for our family of 4, which was suppose to have either a foldout bed or a rollaway for our 2 kids. We checked in and were given an executive suite with no foldout bed and no availability for a rollaway. The hotel actually thought it was acceptable for our kids to sleep on the floor, which is shocking for a hotel that bills itself as 5 star. The room felt very dated. Frankly, there was no aspect of our stay we actually enjoyed. The Horizon Club breakfast was pretty lackluster with bad coffee and extremely apathetic service. Comparing this hotel to the Tokyo Shangri-La is a total joke - this hotel feels like a Holiday Inn by comparison. The brand should be ashamed of this property.
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rodericky2017
Exceptional New Year Celebration – Truly Standout Service + I seldom leave online comments or reviews, but the experience we had at the Futian Shangri-La was so exceptional that I felt compelled to share it. Our family stayed from December 31st to January 3rd, booking two rooms to celebrate the New Year. It turned out to be a truly wonderful holiday, largely thanks to the world-class hospitality and the outstanding care provided by the Service Manager, Mr. Green Guo. Mr. Green went above and beyond to ensure our family’s comfort throughout our entire stay. He was incredibly professional, sincere, and attentive, providing a level of personal service that truly reflects the Shangri-La brand. He even took the time to personally check in on us during our dinner to ensure we were having a perfect evening. The hotel itself is fantastic. Our rooms were very spacious and well-appointed, providing the perfect space for our family. We especially loved the New Year’s Eve countdown at the hote…
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JasonC6944
Old, dated and in great need of a major refurbishment and upgrading … + This hotel has a few pros: Location - simply unbeatable. Very near to major shopping areas and walking distance to the Metro station and to Futian Railway Station which takes you to HK and other cities in China. Grand lobby - not something you’d see anymore these days. Very good service standards (except for housekeeping). You can see that most staff work very hard and are very earnest. Now the cons: The rooms are extremely dated, old and in desperate need of major refurbishment and upgrading. This is a very old Shangri La. I’m sure in its heydays in the 1980s and 1990s, this was considered a top notch hotel, but now, in 2026, the rooms are tired, worn out and the air is stale and musty. I kept coughing and sneezing non stop! The bed was old and you could tell has lost its firmness. The club lounge was overcrowded during the peak hours. I think the hotel over-commits on the executive club benefits. T…
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KK852hahaha
Warm service and dining, but pool towel access and communication need work + Friendly, efficient front-desk service and a smooth late check-out made for a pleasant stay. I enjoyed the Café, Shang Garden, and good Lobby Lounge dishes. However, I was surprised there was no Afternoon Tea on arrival—clearer, bilingual info on availability would help. At the pool, there were no visible towel stations or staff after my swim/shower, so I had to reuse the same towel, which raised a hygiene concern. The rainforest/mist feature was also uncomfortably cold and not adjustable. The “lavender pillow” had little scent. Minor language gaps (e.g., “Afternoon Tea”) suggest a need for targeted English training and signage. Management responded promptly with concrete fixes, which I appreciate. Overall 3/5; I’d return once these refinements are in place.
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helenyeh1711
A Perfect Weekend Escape｜Futian Shangri-La's Curved Window Room & Seamless High-Speed Rail Access + I recently stayed at the Futian Shangri-La for a weekend getaway, and it exceeded all expectations. The highlight was definitely our curved floor-to-ceiling window room—the view changed beautifully from sunrise to sunset, and the city lights at night were absolutely stunning. Location-wise, it couldn't be more convenient: just a 10-minute walk from Shenzhen High-Speed Rail Station, with a subway entrance right outside the hotel. The room was spacious, the service was attentive, and the overall experience was so pleasant that it's now on my "must-stay-again" list for Shenzhen. Perfect for anyone looking for a relaxing staycation with easy access to shopping, dining, and entertainment!
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KitZee2026
A trip to Comfortable and Relaxing + I stayed at the hotel for six days and five nights, the room is really comfortable and made me feel relaxing. The 37 floor guest lounge gave me rich energy for the breakfast and excellent service. What a lovely experience! ❤️
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Browniestrawberry
An unfortunate way to both begin and conclude my stay. + I checked into the hotel on 28 August and was genuinely excited to return after 10 years. I was assigned a Horizon Club room, which was spacious and well maintained. However, I was disappointed to discover a piece of underwear hanging in the walk-in wardrobe when I was about to change. While I understand that human errors can occur, this was quite unacceptable and reflects a serious lapse in housekeeping standards.That said, I do appreciate the staff’s prompt response, as they attended to the matter immediately and removed the item without delay. As I was taking a midnight flight out of Shenzhen, I requested to use the gym shower facilities before departing. Unfortunately, during that time, I lost a pair of Chanel earrings, which I believe I may have placed on the dressing table after removing them. I realized they were missing while moving between the dressing table, basin, and locker area. I even searched through the entire …
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jinmich
Worse than a motel + This is officially the worst hotel I’ve stayed at in 2026 and possibly one of the worst “5 star” in my life. The lobby was chaotic and orderless, like a wet market. The rooms were worse than motels with a strong moldy smell and ancient furniture. The food and service was even worse
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PlazmaTek
Outstanding Family Stay at Futian Shangri-La – Prime Location and Exceptional Service + We had a great 2 nights family stay at the Futian Shangri-La, in a Deluxe City View room. The hotel’s central location in Futian is convenient for us to stroll around the malls, with Central Walk and Wongtee Plaza very near. The room was spacious and well decorated. The view over Civic Square meant we are able to see light show from our window. The room has seen some noticeable upgrades (bidet to name a few) since our prior visit two years ago. Breakfast was as you expect at almost every Shangri-la which is nice & with wide variety of selection. Service was exemplary, in particular Ms. Cindy He, who demonstrated remarkable dedication. She secured our preferred city-view room (with thanks to Mr. Edward for the allocation) and proactively help to arrange restaurant reservation. I need help given limited fluency in Mandarin, she went beyond her regular duties to handle it. Her “can-do” attitude…
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xjoez
One of the best hotels in Shenzhen + I had an absolutely wonderful stay at Futian Shangri-La Shenzhen and couldn’t be happier with my experience! The dining options were exceptional—delicious, well-presented food with great variety and consistent quality, making every meal enjoyable. The service was top-tier throughout my trip: staff were attentive, polite, efficient, and always ready to assist with a warm smile, truly embodying hospitality excellence. The room was comfortable and modern, and the rain shower was a lovely highlight—powerful, refreshing, and made unwinding each day feel like a small luxury. The hotel’s location in Futian is convenient, with easy access to transport and nearby attractions. Overall, this is a fantastic five-star hotel with great food, thoughtful service, and excellent amenities. I highly recommend it and will definitely return on my next visit to Shenzhen!
These are the 20 most recent reviews of 162 this hotel has.
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