Grand Kempinski Hotel Shanghai, Zhabei
+2 Hotel rooms
Loading rooms for the nearest dates…Amenities
Description
Luxurious Spa and Recreation
Indulge in massages and facials at the full-service spa, or unwind in the indoor pool and health club. Don't miss the chance to relax in the spa tub during your stay.
Fine Dining and Drinks
Enjoy a variety of culinary experiences at the hotel's 4 restaurants, or opt for 24-hour room service. Sip on refreshing beverages at the 2 bars and lounges, ensuring a delightful stay.
Convenient Amenities and Services
Take advantage of complimentary Wi-Fi, concierge services, and gift shops. Stay productive with the business center and event facilities, all while benefiting from the free self-parking provided.
Book your stay at Grand Kempinski Hotel Shanghai for a lavish experience in the heart of Shanghai!
Elevator, Fitness facilities, ATM/banking, Gift shops or newsstand, Conference space, Golfing nearby, Bicycle rentals nearby, Hiking/biking trails nearby, Breakfast available (surcharge), Television in common areas, Health club, Safe-deposit box at front desk, Multilingual staff, Porter/bellhop, Express check-out, Limo or town car service available, Full-service spa, Meeting rooms, Smoke-free property, Wedding services, Golf lessons available nearby, Tours/ticket assistance, Free wired internet, Snack bar/deli, Free self parking, Pool sun loungers, Electric car charging station, Designer stores on site, Ballroom, Reception hall, Eco-friendly toiletries, LED light bulbs, Recycling, Living plant wall, Eco-friendly cleaning products used, Children's toys, Free WiFi, 24-hour front desk, Terrace, Garden
Updated:
Terms
Location
1288 Lujiazui Ring RoadReviews
What guests liked
- Excellent service
- Stunning location
What could be better
- Cleanliness and safety concerns
- Cleanliness 8,4
- Service 10,0
- Location 10,0
- Room Quality 10,0
- Amenities 10,0
- Value for Money 10,0
- Food and Beverage 10,0
- Overall Experience 10,0
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57octaviom
Kempinsky sky Lounge!! + Amazing view, great food and wonderful staff, Yudith took great care of us since we don’t speak any Chinese!! The whole lounge is also beautiful and looks like a great place to have a drink or tea in the evening. It is on the 28th floor and has views of the waterfront and downtown!
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EconomistGuy
Great place to stay! + So happy to have found the Kempinski in Pudong. Stayed on the business floor with incredible buffets every afternoon/evening. Tremendous views of the Bund. Staff was super helpful for those of us with limited, ok, no, Chinese language skills :)
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W945LZsteveng
Manager George: A True Asset to the Grand Kempinski + Nearly a year late (we stayed last April), but I had to commend Manager George. A third-party booking cancellation threatened to ruin our last stop in China. However, the Kempinski staff, especially George, were incredible. We were immediately offered drinks in the lobby while the issue was resolved. George not only honored our original rate, despite the last-minute problem, but also included complimentary breakfast (which was impressively varied and fresh). He even treated us to a meal at one of the hotel's excellent restaurants. George's professionalism and kindness turned a stressful situation into a highlight. Highly recommend the Grand Kempinski for its outstanding service – a truly memorable experience. Thanks again to George and the staff!
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EENNOVY
Great view, great location and great service + Great location, great scenery, great service. The staff were very attentive. We were warmly welcomed into the hotel by Elaine and another lady colleague of hers. They ensured our check in was smooth. We were also warmly hosted by Judith at the executive lounge. She was very friendly and accomodoting. We were definitely very well fed at the executive lounge. The room is beautiful with great view. The food selection is excellent. The hotel location is very convenient. We definitely enjoy our stay. Highly recommended.
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Nicola126
Amazing hotel fab location. + My husband and I loved this hotel. We upgraded on arrival to an executive club room and totally worth it with an amazing river view and access to the lounge. Room was amazing and staff were great. Only thing I didn't like was to use the pool you had to pay £5.00 for a swimming cap but there were men with beards swimming????? Overall great stay and we would go back.
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Rorypatrick
A bad start but great hotel + We arrived mid morning & luckily our room was ready but unfortunately the air conditioning in the room was not working so when we returned late that evening we had to switch rooms which was annoying as we had unpacked everything. Having said that the hotel gave us a larger room which was appreciated. The rooms are a bit dated but the lobby is beautiful & the breakfast was simply fabulous. Approx. 10 minute walk to the metro & the staff particularly the Concierge were very helpful
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Vienna1892
Friendly staff good location horrible hygiene at the pool and overall worn down + Good location. Very friendly staff. Comfy bed and stunning views. Not so great: the appliances in the room have aged and the pool/wellness area is really old and not clean. Guests are walking in with street shoes next to the pool. The pool is cold. It’s simply worn down up their on the 30th floor. Great view though Please note: if you want to go swimming you need to wear a swimming cap. Given the hygiene conditions in that area it’s the last think I would care about. Internet is not international.
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gorans699
More than we expected, perfect! + What can I say about the Grand Kempinski, we had a wonderful stay, the hotel is in a perfect location, and the staff, not to mention the highest rating from check-in to the restaurant, and especially in the lounge, where the very pleasant and extremely professional Judith lovely lady , in addition to serving us, also gave us useful information special greetings to her. the stay was perfect , the room with a fantastic view of the river. All recommendations for Grand Kempinski it really is GRAND thanks again
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CamilaM4388
Amazing experience here! + Many thanks to Manager Judith for his excellent management and attentive service in the Executive Lounge. Your professionalism and meticulous attention to detail make every guest feel right at home. Your efficient organization and warm attitude not only enhance the overall quality of the lounge, but also bring us unforgettable memories. We look forward to continuing to enjoy better services under your leadership in the future. Good luck and all the best!
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OOWH
Outstading + Great hotel. The service was excellent, in particular that of Judith at the Executive Lounge. The lobby bar was also very nice. The view of Shanghai and the river was breathtaking. Rooms and ammenities of high quality. Location very convenient.
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SALINTIP_041992
5 nights in a river view room + I stayed here for 5 nights in a river view room and was very impressed. The room was clean, odor-free, and well-maintained. The front desk staff were professional, polite, and communicated clearly in English. The housekeeping staff were also friendly and attentive. The breakfast offered a wide variety of choices to suit all preferences. Moreover, the hotel’s location is excellent — right next to the Oriental Pearl Tower and with easy access to many tourist attractions in Shanghai via the subway.
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G7921GLma
Wonderful executive lounge + Very nice hotel particularly the executive lounge where Ms. Yudith the manager go above and beyond to make the guests comfortable. The service and food are superb. Great team particularly Andy the chef.
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L5366JNfrancoism
Don't visit if you value your life + Never again!! I tried shaving as soon as I arrived cause it was a 10 hour drive starting at 5am. When I touched the mirror, I got shocked that my entire left half was numb, and with the shock, the electricity went out. I live in hotels very often, and I've never been electrocuted before, even in cheap hotels. This is just something that should be impossible. And I was offered a free breakfast as compensation. So my life is worth a bowl of cereal. NEVER AGAIN at the 'un'-grand Kempinski.
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mthomasbaumann
Kempinski is great, but in China not really + This is a mixed review - aimed for Westerners about Kempinski hotels in China. Normally we give 5 stars because Kempinski is a 5 star hotel, but in China it's different ... no hotel in China is really a "non smoking hotel" and it's usual behaviour for men to be half naked with their hotel room door open all the time like it's a brothel. We have a Titanium membership (highest level) but that doesn't help to insulate from inconsiderate guests that the hotel seems unwilling or unable to civilize. It's too bad, otherwise we think Kempinski is great.
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Voyager04601558885
Excellent Stay with Memorable Service at the Grand Kempinski Shanghai + We stayed for 5 nights (18–23 July 2025) in the Club Bund View King Room with Executive Lounge access, and it was truly a wonderful experience. The room offered stunning views of the Bund, and the overall ambiance of the hotel was elegant and relaxing. A special mention goes to Ms. Yudith, the Club Lounge Manager, and her team, who provided consistently attentive and professional service throughout our stay. They made us feel genuinely welcomed and ensured that every visit to the lounge was a pleasant one. Their warm hospitality truly elevated our experience. One small area for improvement would be the check-in process for Executive Room guests. Upon arrival, we informed the lobby ambassador that we had booked an Executive Room, and in our experience with other hotels, such guests usually have a dedicated check-in/check-out service at the Executive Lounge. However, in this case, we were led to the front desk inste…
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Seaside31466240843
Very good arrangement + The hotel staff was very friendly and kind and very cooperative in their hospitality and service. Finally, I would like to express my special thanks to Ms. Eva, who was very friendly and honest in her cooperation and was responsive in a cheerful manner. Thanks AHosseiny
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959wahyus
BEST SERVICE AND HOSPITALITY EVER + We really Happy to stay in Grand Kempinski it is our second time for the New Years and we deeply appreciate Miss Judith and Miss Grace really wonderful service and hospitality....Mrs Judith and Miss Grace have given us the most Excellent Service ever.. Will come back again for sure..Go Grand Kempinski Shanghai
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735yessys
Have a Beautiful View of the Bund and The Pearls Tower + We Really Happy to stay in this Hotel, especially Miss Judith and Grace have excellent service. We will come back to this Hotel👍👍👍
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Korawit
Excellent for Lady in red team + I would like to extend my sincere appreciation to Katherine and the entire Lady in Red team at Grand Kempinski Hotel Shanghai. Their personalized service truly stood out—attentive, thoughtful, and delivered with genuine care. A special thank you for handling the air conditioning issue with such professionalism and efficiency. The team acted promptly and ensured a smooth resolution, which made a significant difference to my stay. Overall, the experience was top-notch, reflecting the high standards of the brand. That said, there is an opportunity for improvement within Housekeeping. The cleanliness standards and consistency of service should be enhanced. Turn-down service varied from day to day, and amenities were not always fully replenished, which fell short of expectations for a hotel of this caliber. I look forward to returning and hope to see these areas refined, as the service excellence from the front-of-house team is truly commendable.
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W4609LT_
Worth a 5 star + They are worth a 5-star. Great view, great location, friendly staff, good breakfast, good-quality bed, pleasant front desk interactions, and experienced concierge... all were perfect.
These are the 20 most recent reviews of 125 this hotel has.
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