Krystal Palace Douala, Douala
+3 Hotel rooms
Loading rooms for the nearest dates…Amenities
Description
Luxurious Spa Services: Indulge in a range of relaxing treatments at the full-service spa, from massages to facials and body treatments. Let the stress melt away in a serene environment.
Dining and Socializing: With 2 restaurants, 2 cafes, and 2 bars/lounges, guests can savor delicious meals, grab a coffee, or unwind with a drink. Join the complimentary daily reception to mingle and meet fellow guests.
Convenience and Comfort: Enjoy modern amenities like complimentary WiFi, concierge services, and gift shops. Relax in one of the 237 well-equipped guestrooms featuring satellite TV and minibars.
To experience luxury and convenience in Douala, book your stay at Krystal Palace Douala today!
Elevator, ATM/banking, Gift shops or newsstand, Breakfast available (surcharge), Television in common areas, Safe-deposit box at front desk, Full-service spa, Wedding services, Wheelchair accessible parking, Free reception, Conference center, Free self parking, Free airport transportation - pickup, Newspapers in lobby (surcharge), Banquet hall, Covered parking, Wheelchair-accessible public washroom, Wheelchair-accessible van parking, Wheelchair-accessible fitness center, Wheelchair-accessible on-site restaurant, Change of towels (on request), Change of bed sheets (on request), Well-lit path to entrance, Stair-free path to entrance, Hospital bed available, Free WiFi, Swimming pool, 24-hour front desk, Luggage storage, Designated smoking area, Concierge service
Updated:
Terms
Location
Boulevard de la LibertéReviews
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Jeff
+ Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner
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Kalesiboh
+ The staff are very polite and nice
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Nicolas
Big Mirage + Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
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Joyce
+ Amazing stay very comfortable
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Verified traveler
Excellent hotel with wonderful staff + The positives: This is a 5-star hotel and Douala and Cameroon should be proud of this hotel. The building is impressive, the furnishings, the decor and the rooms and the suite we stayed in was absolutely stunning. The reception was worthy of a 5-star hotel. The staff were amazing. The negatives: the windows from the rooms are dirty and do not give a good impression of the hotel. They can be cleaned from the inside so that guests have a good view from the hotel. The carpet in the hallway was stained in some spots. High-end hotels are getting away from carpets altogether for many reasons including health. The swimming pool area had too many people who were not there to use the pool. In fact some outside people came to record selfies for their social media posts. It’s a shame a hotel of this calibre would allow that. Also, access to the pool should not be through the restaurant. I raised all these concerns in person and the staff were very receptiv…
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