Cascadas Family Resort, Sunny Beach
+3 Hotel rooms
Loading rooms for the nearest dates…Amenities
Description
Luxurious Spa & Amenities
Indulge in massages, body treatments, and facials at the full-service spa. Relax with 10 outdoor pools, a health club, and a sauna.
Delicious Dining Options
Savor Spanish cuisine at Lotus or choose from 3 other restaurants and a coffee shop. Unwind with a drink at the bar or poolside bar.
Comfortable Rooms & Entertainment
Stay in air-conditioned rooms with kitchenettes and private balconies. Enjoy flat-screen TVs, free Wi-Fi, and housekeeping. Plus, explore the arcade/game room for entertainment.
Ready to experience luxury and relaxation at Cascadas Family Resort? Book your stay now!
Elevator, Fitness facilities, Free airport transportation, Supervised childcare/activities, ATM/banking, Hiking/biking trails nearby, Breakfast available (surcharge), Arcade/game room, Health club, Safe-deposit box at front desk, Full-service spa, Meeting rooms, Smoke-free property, Pool umbrellas, Billiards or pool table, Tours/ticket assistance, Turkish bath/Hammam, Playground on site, Self parking (surcharge), Airport transportation - pickup (surcharge), Pool sun loungers, Concerts/live shows, Reception hall, Free WiFi, 24-hour front desk, Terrace, Garden, Luggage storage, Sauna, Table tennis, Concierge service, Picnic area, Steam room
Updated:
Terms
Location
149 Chaika St.Reviews
What guests liked
- Spacious rooms
- Lovely pools
- Good local area
What could be better
- Poor cleanliness
- Inconsistent service
- Navigation difficulties
- Cleanliness 6,6
- Service 8,1
- Location 7,6
- Room Quality 8,1
- Amenities 9,1
- Value for Money 7,6
- Food and Beverage 7,1
- Overall Experience 8,6
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447debbiee
Great stay, would return and recommend + We stayed in block 21, C14, arrived at 11pm and it was hard to find in the dark. Next day we awoke to a lovely pool view. The room was a deluxe studio, it’s was fine for us. Not a spec of dust anywhere! Ample storage space, safe and washing machine, quite a large balcony. Towels changed once in 7 days, sheets not at all, this was our choice though. Would have liked towels to have been changed more than once. Toilet rolls left on arrival and showers gel and soap. Toilet rolls replenished when towels changed. We helped ourselves to more off cleaners trolley and asked a cleaner on one occasion for some. Bin emptying was an issue, not really clear where to do this, cleaner did empty when she changed towels but bins are so small they need doing alternative days ideally. The whole complex was spotless, no litter. We didn’t use any amenities other than the pool by our room, we did not attend any entertainment offered. Shop on site and bakery by recep…
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M5635EBangelav
Had a lot of fun with our family here🤩 + Very family oriented resort with a lot of fun creativities for the children and not only for them. You can leave the kids for the day and just spend your day around the waterfall bar with the company of some good cocktails and friends. It’s like a small town with all the shops you need… also a bakery and a restaurant with a show nights and performances which are tailored for all family members. The nature is amazing and very well taken care of. We didn’t even need to leave the resort but even if we did decide the place is strategically located near to all the other activities in Sunny beach.
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Elena
+ Very nice complex. A lot of beautiful swiming pools. Nice landscaping. Not far away from Black Sea. Only our one bedroom apartment had 1 mirror in the bathroom. Light in the bathroom was very bad, not bright enough. Overall was good. Will recommend it to friends and family.
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P2006EFdebbieb
Would I stay here again… No + Would I stay here again! No, because Hotel itself is lovely well maintained and clean! The beds and pillows are not comfy but the rooms are clean and they change the towels daily! For me there were a fews issues! The staff don’t speak English well which yes is our problem but you cannot communicate with them and the staff in the shop especially are rude! We stayed end of May and it was dead no one round the pools no music no interaction at all it was like being in a deserted hotel this may be different later in the year! This is my second time to Bulgaria and it’s put me of won’t be going again
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D5383HXemmaa
Beautiful hotel, would definitely come back! + One of the best hotels me and my family have ever stayed in. Rooms are spacious and very clean, cleaners came in every day to give us fresh towels. We stayed in block 16 and it was such a good location for the on site supermarket and coffee shop. Pool areas were lovely and clean, and there is absolutely no rush for sun beds as we got multiple sun beds for our family at any time of day the whole 7 days we were here. Italian restaurant on site was great service and great food, only negative comment is that there was no kids menu. The only negative thing I can think of to say about this hotel is that it’s a little far back and a good 15/20 minute walk down to the beach front (we didnt mind the walk as we got our steps in every day) Overall we really enjoyed our stay and would definitely return and recommend this beautiful hotel to everyone.
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U9701FXsylviab
Fab little village + Just got back from 7 nights here, no problems at all. Two of us were in a studio which was a little small for them but fine.. I was in a one bed apartment with my son and grandson. Again it was perfect for the week. Grounds are lovely, all pools fab no issues. Brekkie was fine each day something for everyone .Friendly staff throughout apart from the females in on site shop were very rude. 8 pm for an hour my grandson enjoyed an hour at the eco park dancing along to kids songs but after that there wasn't anything for him so we had a walk to a nearby bar which had a little park. Food in the Italian restaurant on site was delicious and staff were lovely. If you visit here you won't be disappointed.
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lucij883
Cleaning rooms + We had not good experience with housekeeping. During 10 days cleaned just 2 times our rooms. Dirty towels, full bins, no toilet paper, sand on the floor. 4 days no servis. I went to the reception complaining . They said we had clean servis but we not. Restaurant italian for great food and staff amazing.
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272JohnM
Nice place, staff very rude & unfriendly + The complex is massive and physically lovely and well presented. The overall experience for me and my daughter is blighted by the staff in the complex, especially the Italian restaurant, who are shockingly unfriendly, unhelpful to the point of being almost rude. We are still here but I felt the need to do a review now due to their repeated and consistent bad attitudes. They also speak virtually no English, any of them. Now I am not say locals should speak English, but those who work in tourist facilities should surely speak enough to take a food order and a drink. There is also no evening entertainment for adults at all and hardly any bars in the complex. So no choice but to leave complex and go to local nightlife (20 minute walk away) if you want anything lively to do in an evening. House services also poor, say they will come to fix things but don’t and reception staff just say, ‘it’s not our fault’.
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Sorger25
Fab hotel, terrible staff + This hotel is really stunning & has so much to offer. Unfortunately its staff are really doing it an injustice. The room was not cleaned for 4 - 5 days after we arrived. We had to contact them twice. We also had an issue with a wasps nest on the balcony & my husband was stung. They came and sprayed something but it didnt really help. The dark haired girl in the shop is the rudest person i've ever met not just to me but to everyone. She is huffing, rolling eyes & should not work with people. I encountered her several times and dreaded to see her working. The restaurant staff were also very rude. We ate out because of this. Everyone else we met outside the hotel was lovely. I feel this hotel has huge potential but its staff let it down. I won't be returning !!
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Verified traveler
Lägenhetshotell för barnfamiljer + Positivt: superbra AC, stort hotellområde med allt man önskar såsom restaurang, fint poolområde med olika typer av pooler för barn & vuxna. Mycket bra wifi på rummet. Helt okej kök med kyl & frys så man kan laga egen mat. Promenad till stranden ca 10 min med litet centrum. Förbättring: städning var obefintlig på rummen utan att man behövde säga till. Mycket dålig sängkomfort. Frukosten är inte värd att betala för då det är väldigt dåliga alternativ och smaklöst. Överlag dålig attityd från personal på restaurangerna.
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Monica
+ Kjempe fint resort. Mange bassenger og aktiviteter. Kunne vært litt flinkere til å rengjøre vegger og terrasser, men seng, håndklær osv er fint.
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nohairinthebathpleez
Wonderful chilled holiday, great place! + Get comfy, it’s long! We visited this hotel as a British family of 4 in mid August 2025. We stayed 11 nights bed and breakfast and travelled with Jet2 holidays. It’s important you know this, as other people may have had a different experience if they booked privately, or through a different operator etc. We absolutely loved this hotel. We aren’t big drinkers, or bothered about the bar vibe, or bothered about having to venture out to find places to eat so this was perfect for us. The pools! Just wonderful in every way. And proper wooden sunbeds with mattresses. There was something for everyone, if you fancied a quiet day, or aqua aerobics, or the kids wanted slides and sprinklers - it was all there. We loved it. There was always a sunbed - EVERY TIME. The lifeguards were excellent at monitoring and allowed you to reserve for an hour. After that time they calmly walked round and took the towels and hung them on a clothes rail for you to collec…
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GoPlaces01896254387
If you like to waste money this place is for you! + Disgusting attitude at the reception, they speak arrogantly as if you are to blame for their mistakes. During our three days of stay they called us three times to move our car - first we were parked in someone else's parking spot, because ours was taken and they told us to park in a free one, then we were in the wrong parking lot, and the chip clearly said parking "lot D, space 15", and the receptionist rudely told us, "Well, you're in parking lot C" and took a marker to correct the letter on the chip. Then we went to this parking lot and our spot was taken again and we parked in the next one. When we were leaving the next day, we found a note asking us to park in our spot. On top of that, the parking cost 20 leva per day, which for a room that cost several thousand leva, not being able to secure a free parking spot is already a shame. The breakfast wasn't bad, some things were even tasty, but you will be lucky if you find clean k…
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mikebT3553YL
Good for family but not elderly + Everything was great about the place from the pools to the rooms and WiFi was great too which was great for the kids laptops, only thing that stops it getting a 5 star was the Italian bar, female staff member was grumpy and never really paid attention to us, only time she had a smile on her face was when we left
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406adamo
Lovely hotel + This hotel is absolutely lovely, I was panicking from reading some of the negative reviews before we arrived. I needn’t have worried. Friendly, helpful staff - yes, they are a little different to Brits culturally but I didn’t experience any rudeness or negativity. The pools are fab and the grounds are beautiful and well kept. We had a 2 bed apartment in block 13 and it was great, clean and spacious. My only gripe would be that cleaners only came in once during our 7 night stay, I’m guessing it’s due to the size of the place and the number of apartment blocks they probably don’t have enough cleaners. I wasn’t going to moan about this, it was perfectly fine for a week. We took a water taxi to Nessebar one afternoon and also walked to Sveti Vlas one afternoon/evening. Ate in some fab restaurants and all along the front is lovely for atmosphere, bars and shopping. We would definitely return 😎
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kayliec2022
Stay away unless you want to get poorly + Well we're do I start with this hotel, firstly we arrived at 12am it was quite dark and the complex is big there was nobody to show us to our room just got given a map which was hard to see as not many night lights outside found the room eventually the room itself was lovely but we noticed it was very cold we thought it was due to it raining that day, we went out for abit come back and the room was freezing we had to sleep in our cotton tracksuits the next day the room was still absolutely freezing I noticed it was completely in the shade all day so we complained and asked for a room change as I have serve asthma and the cold room was affecting me got told to come back the next day I slept fully dressed for the first 3 days it was absolutely boiling outside but freezing in our room the next day we went back to reception to ask about the room change as my chest was getting worse, we was told it would be €50 to change which we wasn't happy about…
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lastdazman80
Okay resort + Good resort with a good choice of pools, wasn’t too busy for end of August. Breakfast dining area was quite poor the choice and quality of food wasn’t good at all, I advise anyone staying here to go off the site for good quality of food and drinks and service. The main Italian restaurant was average, the service and quality was hit and miss and sometimes we waited quite a while for dishes to come out. We were a family of 8 and we all got meals at different times and didn’t feel like we were eating together with wait times. The room service was poor you are advised that you get fresh towels and bedding on certain days but this never happened, so we had to keep complaining to reception and even then it took an extra 2 days for anything to be done, as a family of 8 we had 3 separate apartments and it was the same service in all 3. Overall it was a good place to stay, nothing to write home about.
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ruthhX3172GF
Amazing 10 Day in Bulgaria 🌞 + We booked a Large Studio Deluxe, and when we checked in we got a 2 Bedroom Apartment. More that happy, it was clean and had all the essentials. I would only say it was very basic, could do with lamps next to the bed (had to get out to turn the light off) and could do with abit of art work etc to soften. We were in Block 15 floor 4. Fortunately we were right next to the last pool with the bar (we don't have kids) The complex is massive, thank god thry give you a map!! We were self catering, but didnt use the restaurants on site so carnt comment on them. The little shops onsite were well stocked and decent priced. The bakery onsite was good too, but it closed on out 2nd week there. For anyone that doesn't know the area, or are new to Sunny Beach, I would recommend having data on your phone to use Google maps to get around. Check out was 12pm, we did sit around the afternoon waiting for our transfer to the airport... I didnt think to ask about if there was…
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dawnf147
Too big + Nice complex but very hard to navigate when you get there in the dark. We were given a map which wasn’t very helpful. Not enough lighting and no signs directing you. It took us over an hour to find the room and that was only because two boys directed us. The security staff were not very helpful either. The complex itself was too far away from the beach and restaurants. The room was dark due to all the tall trees surrounding it but the pools were lovely but cold. I’ve been to Bulgaria many times but this is not a place I would go back to, there are many more which are much nicer
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Kmar23
Wish I had booked elsewhere!! + We came for a 10 day stay, arrived at 11pm with a map drawn of how to get to our room, in the pitch black, after finding the building we then went into the lift as we were on the 6th floor, this then broke down into pitch black. It was never fixed the whole holiday so up and down 6 flights of stairs multiple times a day. Bedding and towels changed once. Even had to go out and buy our own toilet roll. Hardly any staff to get help from either. Safe to say we wont be returning! Bulgaria itself is the only thing that made up for it, the restaurants and bars were brilliant, beach is about 15 mins walk away but very nice once there!
These are the 20 most recent reviews of 50 this hotel has.
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