Sapa Cat Cat Hills Resort & Spa, Lao Cai
+2 Hotelzimmer
Lade Zimmer für die nächsten Termine…Annehmlichkeiten
Beschreibung
Luxurious Amenities
Indulge in onsite massages and unwind at the outdoor pool. Enjoy complimentary Wi-Fi, a TV lounge, and tour assistance.
Gourmet Dining
Relish meals at H'Mong restaurant, a cozy coffee shop, or through room service. Conclude your day at the bar/lounge with a refreshing drink.
Comfortable Accommodations
Stay in modern rooms with minibars, LED TVs, and rainfall showers. Benefit from a full daily breakfast, laundry services, and free parking.
Book your mountain retreat at Sapa Cat Cat Hills Resort & Spa for a sophisticated getaway amidst stunning natural beauty.
Television in common areas, Free breakfast, Safe-deposit box at front desk, Tours/ticket assistance, Free self parking, Free full breakfast, Water dispenser, Couples/private dining, Change of towels (on request), Change of bed sheets (on request), Accessible shuttle, No accessible shuttle, Free WiFi, 24-hour front desk, Garden, Luggage storage, Designated smoking area, Wheelchair accessible
Aktualisiert:
Bedingungen
Standort
086 FansipanBewertungen
Was Gästen gefiel
- Beautiful property
- Attentive staff
Was könnte besser sein
- Strict check-in/check-out policy
- Inconsistent staff responsiveness
- Sauberkeit 8,7
- Service 9,7
- Standort 9,2
- Raumqualität 8,7
- Annehmlichkeiten 8,7
- Preis-Leistungs-Verhältnis 8,2
- Essen und Getränke 8,2
- Gesamterfahrung 9,0
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Mee Kuan
+ Beautiful view from the room, friendly and helpful staffs. Thank you to Louis who is good in entertaining guests.
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HaJ97
벌레, 고객대응 심각 + <‘25.6.18.(수) 사파 캣캣힐스리조트(Catcathills Resort) 리뷰> 참을 수 없는 화로 긴 글 씁니자. 베트남에서 2주일째 체류중(사파는 1주일)이고, 이전 숙소들(하노이 Ce** Hotel, 깟바섬 Fl** Hotel, 사파 Am** Hotel 등)에서 엄청 만족하고 지내다가, 사파 내 새로운 호텔을 경험할 겸 해서 사파 캇캇힐스리조트로 왔습니다. 2025.6.17.(화) 저녁 8시쯤 아고다로 3박 예약을 하고 바로 체크인했습니다. 숙소에 들어가자마자 벌레부터 시작해서 아래 기술할 여러 문제로 너무 불쾌했고, 매니저 등에게 계속 항의했음에도 문제해결이 안 되어, 환불이 되지 않음에도 그냥 담날 아침되자마자 나왔습니다. 밤 내내 잠을 못자서 남은 2박 돈이 문제가 아니라 생각됐거든요. 말단 직원들은 친절해서 웬만하면 그냥 리뷰도 안 쓰고 참으려 했는데 심각한 벌레문제와 경영진들의 고객에 대한 안일한 태도를 한국인들에게 알릴 필요가 있겠다 싶어서 남깁니다. 1. 벌레문제 들어오자마자 벌레가 너무 많아서 깜짝 놀랐습니다. 한시간 동안 최소 10마리 이상 잡은 검정색 산모기뿐만 아니라 파리, 노린재(?) 등 정체불명 곤충까지 잔뜩합니다. 잡아도 잡아도 계속 나오더라구요. 아예 문이나 창문을 연적도 없는데, 창문, 벽, 문에 구멍이 있는듯 합니다. 호텔에서는 벌레 잡아주려고 왔는데, 이건 아니다 싶어서 얘기해서 다운그레이드하고 방을 바꿨습니다. 새로운 방에선 아로마향을 틀어줬는데 효과 없고 오히려 벌레에 지독한 아로마 향까지 더해져서 머리가 지끈거리고 밤 내내 잘 수가 없었습니다. 게다가 에프킬라 달라해서 계속 새벽에 뿌렸는데도 끊임이 없어요. 2. 청결문제 침대보에서 이전 투숙객냄새, 수건에서 잘 말리지 않아서 나는 쉰내, 냉장고에 있는 누가 먹다남은 물병, 지저분하고 얼룩진 벽, 더러운 샤워호스, 잘 내려가지 않는 변기, 거미줄과 지저분한 것에 더해 벌레 사체가 잔뜩한 화장실 등등 그냥 참고 넘기기엔 너무 …
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Travel02523874586
Professional, reliable and genuinely kind – thank you Sarah Giang + One thing I really appreciated during my stay at Cat Cat Hills was how smooth and well-organized everything felt – a big part of that was thanks to Sarah Giang. She handled every request quickly and clearly, from early check-in to helping arrange transport. What stood out was her calm, professional attitude – she never seemed rushed or stressed, even when the lobby was busy. With Giang at the front desk, I felt like I didn’t have to worry about anything. She made the whole experience feel easy and comfortable.
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Kameron
+ I liked the pool and food set up and views I did not like the lack of communication about using towels for water only and charging me for a hand towel or not cleaning the mirrors The comforter was damp both times they “cleaned” the room LEO was very personable and helpful great customer service nicest person I met at the resort
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Chris
+ Staff very accomodating, breakfast was very good. Great views over the valley
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652nikkac
perfect, beautiful, amazing experience! + the hotel is clean and beautiful. just a heads up theres lots of stairs to climb to access some rooms. but they’re very kind and accommodating we requested to be transferred to another room since mom can’t handle too much stairs they came through! but some requests really depends on the hotels availability. all the staff are nice and polite. the rooms are PERFECT! you wouldn’t want to go out of your room because of how beautiful it is! the view is stunning!!! the food’s taste and the selection for the breakfast buffet was sooo good! thank you for the cutest gift you game me and my mom. we definitely enjoyed our stay here!
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cindy
+ Such a wonderful resort with amazing views of Sapa. A must stay if you are here. You will not regret it! The breakfast buffet is delicious and the infinity pool is awesome. The staff members Louis and Lilia were fantastic, kind, and helpful. I totally recommend this place.
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Tauhid
It was just ok. + We arrived at the hotel a few hours early after an overnight bus ride from Hanoi (check-in was at 2 PM), so we had some time to kill. The lobby was chaotic, and we were surprised to see the staff completely unbothered as a mother fed her child on the pool table. We even opted for a massage to pass the time, but unfortunately, no refreshments were offered while we waited—which would’ve been a thoughtful gesture. While these may seem like small issues, details matter in the service industry. The lobby, in particular, gets extremely crowded—children running around unattended, parents not intervening, and staff doing little to maintain order. The view from the hotel is undeniably magical, but overall, I wouldn’t choose to stay here again. One example that stood out: it was raining, and I asked to borrow a second umbrella (since my wife was using the one provided in our room). Instead of simply helping, the staff had to verify with housekeeping whether the original umbr…
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tamikas843
Amazing place to stay! + We loved our stay here! It is truly a beautiful accommodation venue. The rooms are just stunning with magic views across the mountains. The infinity pool is beautiful. Service was fantastic staff really lovely! Breakfast buffet is wonderful also!
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Olivia
+ The view from our room at Cat Cat hills was amazing. The staff are so friendly and willing to help with whatever you need. The food at the restaurant is amazing also!
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HeuiJoo
+ 사파를 온전히 느끼고 싶으시다면 적극추천합니다.
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TurkyF5
Family with kids in an awful place + What a disappointment, I booked early and asked for adjoining rooms because I have my kids with me, and I got notification from the hotel to my requirements and when I arrived late and tired found that they put us in a far away rooms which they didn't care to apologise or rectified they didn't care the only thing the receptionist care about is to sleep and wait for the manager to come next morning. It didn't stop at that the room was awful the bathroom door was broken and the sink was filled with water. The breakfast is limited and the chief was priorities the locals over the foreigners with orders. I am surprised with the 5 stars ratings are they staying in a different hotel than this!!! I believe they lack suitable management who understands the culture customer service.
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palawanislandhopper
Serene view of the mountains but close to the town + We booked 2 nights of the Panorama room in Sapa Catcat Hills Resort expecting a nice unobstructed view of the mountains. Our communication with their receptionist Luna via whatsapp was really commendable. She helped us book the bus to Sapa, as well as transport from the hotel to Rong May Glass Bridge. She helped us book the bus back to Hanoi as well even though we are already staying in a different resort. Luna is a stellar staff! However on our first day/night, we were assigned a panorama room with a tree blocking some of the views. While I understand that we may be the last one to check in having arrived to Sapa at 4pm, we hoped that they would be transparent if a room had an obstructed view. Unfortunately they didn't have another room to transfer us to. Although they were able to transfer us to a better room for the second day, we felt we wasted the extra money for the first day. We should've just booked a the cheaper non-pano…
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HUEY
+ Very nice place and great view of the valley Great staff and service
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NorthStar676897
Must stay in SAPA + Really loved this resort – very comfortable, beautiful scenery, and great service. Especially impressed with Louis, his service was excellent!
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838desirep
It was an unforgettable experience because of Louis. Ask for his assistance when you are there. + CatCat resort was memorable due to the excellent service of staff member Louis. He was excellent in advising us best sites to visit and best tours, he also helped us book everything which made our stay there quite enjoyable. On leaving the resort we misplaced our passports and when we arrived in Ninh Binh, Louis helped us to search everywhere at the resort to the extent of going to the restaurant we last ate at. Louis makes CatCat the best option in Sapa.
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P4317WBisabellet
ALMOST A RUINED TRIP + Our stay at Cat Cat Hills Resort was a mix of positives and disappointments. The rooms are very nice, comfortable, and well-kept, and most of the staff are polite and welcoming. We especially want to highlight Louis, who went out of his way to make sure our stay was comfortable—his attentiveness and warm attitude really stood out and made a big difference. On the other hand, we had a less pleasant experience with Ms. Trinh Nguyen. Before booking, she was accommodating, but after we confirmed, our requests for an easy-access room (important for a senior and a baby traveling with us) were disregarded. This lack of consideration felt quite rude and almost ruined our stay. Overall, the resort itself is lovely, and we appreciate the efforts of staff like Louis, but management should ensure consistency in service so that all guests feel equally respected and cared for.
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497winnk
Wonderful experience at CatCat Hills Resort + I came here for 4D3N trips with my friends. The weather and atmosphere is amazing. I choose for Panorama View room and everything was perfect. All the amenities are well maintained also. Even though there was a bit of inconvenience happened during our check in, Mr.Colin made everything perfect all along during our stay. He is very friendly and responsive. He helped us with all of our requests and we were truly enjoyed staying there with his service. Will definitely come back. He’s the best!!! Thank you Mr.Colin Hoang~
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Navigator38298830440
Chill stay with some hiccups + The location is stunning. The room was clean and cozy. The only part that felt a bit uncomfortable was the process for getting on the buggy. We had to wait over 40 minutes on the first night to take us to our rooms because there was no queue system or staff around at that time, and people were rushing to get on. A clearer process would really help make things smoother and more comfortable for arriving guests. Thankfully, Mr. Colin Hoang, the operations manager, was incredibly attentive and helpful. He made sure everything was sorted quickly and checked in to ensure we were comfortable. His professionalism and warmth really stood out and made the stay feel more personal. Overall, it was a lovely stay.
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wriddhim2025
Nice property + The property was beautiful and very well maintained. Overall, it was a great experience, and the scenery was excellent. However, they are quite strict about check‑in and check‑out times. Early check‑in requires an additional fee, and even requesting a 15‑minute extension at check‑out was difficult, which felt a bit rigid.
Das sind die 20 neuesten Bewertungen von insgesamt 90, die dieses Hotel hat.
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